What's new in San Diego for Automation Engine

In the new global marketplace, work has changed. Workers are becoming more distributed and work is increasingly digital. A focus on efficiency and competitive differentiation through automation is mor...

IntegrationHub - New Solutions and Spokes - February 2022

Solutions Client Software Distribution 2.0 The all-new Client Software Distribution (CSD) 2.0 solution automates one of the most common IT requests – installation and removal of desktop/mobile softwar...

How to prevent "Cannot commit Update Set" issues in your instance

Preventing the "Cannot commit Update Set :Update scope id is different than update set scope id" error once and for all Since the introduction of Application scopes in the Fuji release, the new paradi...

How to pass parameters for creation of a new record via URL in ServiceNow

Please mark this video as Helpful if it helped you. Cheers, Hardit Singh

Embed surveys in Microsoft Outlook

ServiceNow provides an easy way to send your survey to multiple people through email using the the Outlook Actionable Messages plugin. Users can answer the survey questions and submit the survey from ...

Configure & use Sentiment Analysis for string type questions in Surveys

The text type questions in a survey provide important information on the user’s opinion about your product. But how can you analyse these responses when you get hundreds of survey results every week? ...

Titans of ServiceNow - Dave Wright

The last Titans I could squeeze into 2021. Can't wait to start it up in 2022. In this episode we caught up with Dave Write - Chief Innovation Officer of ServiceNow

ServiceNow standalone public page for Virtual Agent client

We can load a standalone Virtual Agent web client onto a browser via URL link: https://instance.service-now.com/$sn-va-web-client-app.do or via iFrame (if embedding into a web page). This web client i...

Instance unresponsive - how to fix

When instance becomes slow / unresponsive during to multiple active transactions, below method can be used to refresh some of the instance resources 1. Check for active transactions directly via url T...

IntegrationHub Spoke Enhancement Highlights - December 2021

This is a summary of the top spoke enhancements in the December Store release - read on to learn more about all of the latest updates! Jira Spoke (3.1.1)Includes changes at output for ‘Get Issues’ act...

New Now on Now blog: How ServiceNow IT is using AI Search internally to improve customer self-service

After ServiceNow acquired an AI search technology company in 2020, our internal team implemented it almost immediately. The results have been better than we expected. Search results are delivered 3.5 ...

Data source of type integration hub rest step - all columns are not getting loaded

When creating an import set table using data source of type integration hub rest step, some columns are not getting created this could be because following checkboxes are unchecked / checked 1. Discar...

TNT: "Preserve users and related tables" Option When Requesting a Clone

Part of the Tips 'N Tricks" series. Not sure how well known this is, but the "Preserve users and related tables" option when requesting a Clone has been disabled in the datacenter since May 1st, 2020....

ServiceNow Release Roadmap (2011 - 2022)

If you would like to know ServiceNow Product Release Roadmap (2011 - 2022), please review this video.