Hyperautomation is one key reason ServiceNow has an 81% employee self-service success rate. That means 4 out of every 5 employee issues are being solved via KB articles or automation. That also means a faster mean time to resolution for employees and more time for IT support to focus on more complex issues.
You can read about why hyperautomation on the Now Platform is key to creating a great employee experience in this new #NowOnNow blog. To dive even further into the topic, check out this recording from our Now on Now practitioners at Knowledge 2022: Now On Now: Hyperautomation, how we're becoming an autonomous digital enterprise. You can also contact your account rep to request a briefing with the Now on Now practitioners who use the Now Platform everyday to drive a better employee experience.
