Approvals and Delegation

While working with a customer I was recently asked to assess the Granular Delegation capability introduced by ServiceNow (i think it was in Rome). With this came a few challenges that I want to highli...

Business rule basics

This video is helpful for beginners to understand how business rules work in ServiceNow. Mark Helpful, if applicable.

Custom Flow Action simplifies gs.eventQueue and gs.eventQueueScheduled

Lately I've been on a kick about taking things I frequently use a developer and making them custom flow actions. In this example we make a simple scalable interface so even low-code developers can use...

Client side scripting in ServiceNow

This is for ServiceNow beginners. It will help to understand the basics of client-side scripting. Please mark Helpful, if applicable.

ACL Basics with Examples

This will give a brief idea of what is ACL and how it works in ServiceNow.

How to modify form layouts in Service Operations Workspace 🤔🤔🤔

If you have just adopted or considered adopting Service Operations Workspace, you may have noticed the form layout differs significantly from the classic interface. One of the first things you will pr...

Inbound Actions with example

It will give the basic idea of creating inbound actions and how it is being processed in ServiceNow. It is also helpful for debugging the inbound action issues. Please mark helpful, if applicable.

Knowledge Management Translations

It will help to understand how translations work for the knowledge management module.

Table creation with excercise

It will help beginners to create a custom table in ServiceNow using different field types.

Glide Record API

It is a basic API in ServiceNow to interact with the database on the server-side. The official documentation link is here for more details. Link: https://docs.servicenow.com/bundle/sandiego-applicatio...

Trigger notification by throwing an event

It gives the basic idea on how to call/trigger notifications from an event in ServiceNow.

Create notification when a record is inserted/updated in ServiceNow table

It will give a basic idea of how to create a notification when a record is created and updated in ServiceNow. Also, a brief idea to test the same.

How to limit the list of users you can impersonate

The ability to impersonate users is a great tool in our troubleshooting arsenal. You don't depend on screen shares to see what the end user is seeing and there's no need to log in as the user. Simply ...

Clone a widget and test it

For portal begginers, It provides the basis information to clone a widget in ServiceNow portal.