Titans of ServiceNow - Jace Benson

Experimenting with a new series idea. This is the prototype. Jace Benson shows off two of his awesome publicly available utilities: SNDOCS, and Workflow. Who are other ecosystem personalities you want...

HIIT 2.0: The Incremental Benefits of Machine Learning

Like many of us, I could benefit from losing a few pounds (maybe more than just a few). So, as part of my most recent unrealistic attempt to get back to a weight that our Wii Fit doesn't consider obes...

Leverage natural language understanding in Virtual Agent to handle more requests automatically

Customer support, human resources, and other service providers get a lot of simple service requests through phone, chat and other channels. Those requests can take up a lot of their agents’ time. The ...

How to customize fields displayed on the reference field pop up form using a sys_popup view.

Have you ever wanted to customize the fields displayed to a user when clicking on a reference field icon ()? If so, then you can take advantage of the sys_popup form view feature. sys_popup behaviors ...

Leveraging the MS Teams Spoke in Integration Hub

The large majority of the organizations I work with have invested in an Enterprise Collaboration tool. In the market, there are two major players that often come up in conversations - Slack and Micros...

Choice Lists vs Tables: Deciding Which to Use

Wrote a blog on this a while back and it was pretty popular. Given the relevancy of the topic with the new table&column based licensing, I thought v2 should be in video form. How do YOU decide if data...

Why you shouldn’t exceed 40 characters on your UserIDs?

User ID is a Unique identifier for the user's ServiceNow login user name. The maximum length of the User Id field in the User table is 40, which means the User Id in the User table can only have 40 or...

ServiceNow Store - How to Try, Buy, and Install Apps

The ServiceNow platform provides potentially boundless solutions to business challenges. You can extend the workflows provided by ServiceNow either by: Building your own apps, or...Buying certified ap...

Episode 2: ServiceNow Pro Tips for Developers and Admins

This video covers 2 topics: 1) GlideMultipleUpdate 2) Cancel My Transaction

ServiceNow Pro Tips for Admins and Developers

Tips covered. 1) Usage of cache.do 2) TableName.LIST 3) TableName.FORM 4) Filter URL for accessing large data tables

Scripted Rest API multiple insert using Javascript

Scripted Rest API multiple insert using Javascript

Virtual Agent Overview - Demo

Topics covered in the video: 1) Activate Virtual Agent for your production and non-production instances. a) Glide Virtual Agent b) Virtual Agent Designer c) ITSM Virtual Agent Conversations 2) Set up ...

Creating Extraordinary Service Portals on ServiceNow

Just in time for Knowledge 2019, check out our new Service Portal showcase video, featuring some of the 70+ portals we've designed and developed over the past 3 years. If you will be attending K19 in ...

Script to Identify a Slow Widget on a Service Portal Page

Ever feel like your Service Portal page has a widget or two that is slow to load? It happens. When your widgets are sluggish, how do you diagnose your Service Portal to identify the slow widget? How c...