TechBytes Episode 51: Change Management

In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their cap...

Solution to empty variables on RITM’s when created through Service Portal

If you have seen a few Requested Item records intermittently created with no Variable data. It could be because you might be initializing to a new catalog form. This behavior can be caused by server.u...

Service Portal Introduction - Creation of Service Portal and Page.

Sending a report to an address email

Sending a report to an address email - beginner

Create a module under Needit application to display reports and PA

Create a module under Needit application to display reports and PA

Get the IP address Information Rest Integration

Get the IP address Information Rest Integration- simple exercise from the training

TechBytes Episode 49: Coaching application

In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in the...

The Path to a Quality CMDB Starts With...

Whether you’re a new ServiceNow customer or have been using the platform for a while, you’ve heard how important a quality CMDB is to enabling desired outcomes for the solutions you’ve invested in. A ...

TechBytes Episode 48: Mobile Platform and Mobile Studio

In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: Mobile capabilities and fea...

REST Easy with IntegrationHub

ServiceNow continues to innovate when it comes to integrating with other tools from the ServiceNow platform. This blog will focus in that ability to integrate with APIs using Flow Designer and Integra...

TechBytes Episode 47: Flow Designer

In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: Flow Designer vs Workflo...

Knowledge Task Rules - Allow users to create a task from a knowledge article

Knowledge is an important part of Service Management. This is especially true in today's self-service world where people prefer to search and solve questions and issues themselves. Good knowledge cont...

What to do when Text after Emojis is Being Truncated

On instances before Kingston, if an email contains special characters, like for example a smiley icon, all content after that character will be missing when stored in the system. This doesn't happen a...

Quick challenge: How well do you know the Now Platform?

Here's the challenge Can you answer these true-false questions about the Now Platform? Short answers (“T” and “F”) are listed at the end of this blog, but if you want explanations, click the link at t...