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Blog Articles

Virtual Agent Overview - Demo

Topics covered in the video: 1) Activate Virtual Agent for your production and non-production instances. a) Glide Virtual Agent b) Virtual Agent Designer c) ITSM Virtual Agent Conversations 2) Set up ...

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TechBytes Episode 51: Change Management

In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their cap...

TechBytes Episode 49: Coaching application

In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in the...

The Path to a Quality CMDB Starts With...

Whether you’re a new ServiceNow customer or have been using the platform for a while, you’ve heard how important a quality CMDB is to enabling desired outcomes for the solutions you’ve invested in. A ...