In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now platform. This episode covers: What can Watson do f...
HI is an internal ServiceNow Enterprise instance where employees, customers, and partners go to manage incidents, problems, changes, upgrades, as well as access the community and search for support do...
As per documentation, for 254 characters or less, the string field is a single-line text field. Anything 255 characters or above appears as a multi-line text box. Please note that this is expected beh...
ServiceNow is acquiring FriendlyData to deliver Natural Language Query (NLQ) to the Now Platform and across our products. FriendlyData, based in San Francisco, is an NLQ interface for enterprise data ...
Note: I've written about this a few years ago (Displaying if a Record has an Attachment), but UI15 changed the way Field Styles in list views are shown. This was carried over into UI16 as well. I just...
In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: What ...
Today I will go over the new Search Facets feature added in London for Service Portal. Now SP admin can create facets to filter their search results. Let's create a simple Search Source and add facets...
The Article versioning feature in Knowledge Management allows knowledge contributors to create and maintain multiple versions of a knowledge article. They can create a new version of a knowledge artic...
As a ServiceNow customer, your data is stored and protected in our cloud database. Have you ever wanted read-only access to this data for analysis, or to build custom reports? You have it, and it's as...
In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: Using patterns for codeless ...
Have you ever called a customer service number to get an answer to a question or make a request, only to be bounced from one agent to another like the ball in a pinball machine? It's just as bad on th...
In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode ...
In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: Challenges of managin...
In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: What is embedd...
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
