In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: Mobile capabilities and fea...
ServiceNow continues to innovate when it comes to integrating with other tools from the ServiceNow platform. This blog will focus in that ability to integrate with APIs using Flow Designer and Integra...
In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: Flow Designer vs Workflo...
Knowledge is an important part of Service Management. This is especially true in today's self-service world where people prefer to search and solve questions and issues themselves. Good knowledge cont...
On instances before Kingston, if an email contains special characters, like for example a smiley icon, all content after that character will be missing when stored in the system. This doesn't happen a...
Here's the challenge Can you answer these true-false questions about the Now Platform? Short answers (“T” and “F”) are listed at the end of this blog, but if you want explanations, click the link at t...
In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now platform. This episode covers: What can Watson do f...
HI is an internal ServiceNow Enterprise instance where employees, customers, and partners go to manage incidents, problems, changes, upgrades, as well as access the community and search for support do...
As per documentation, for 254 characters or less, the string field is a single-line text field. Anything 255 characters or above appears as a multi-line text box. Please note that this is expected beh...
ServiceNow is acquiring FriendlyData to deliver Natural Language Query (NLQ) to the Now Platform and across our products. FriendlyData, based in San Francisco, is an NLQ interface for enterprise data ...
Note: I've written about this a few years ago (Displaying if a Record has an Attachment), but UI15 changed the way Field Styles in list views are shown. This was carried over into UI16 as well. I just...
In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: What ...
Today I will go over the new Search Facets feature added in London for Service Portal. Now SP admin can create facets to filter their search results. Let's create a simple Search Source and add facets...
The Article versioning feature in Knowledge Management allows knowledge contributors to create and maintain multiple versions of a knowledge article. They can create a new version of a knowledge artic...
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Troubleshooting my first AI Voice Agent
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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Could not find a record in sys_hub_flow_version fo...
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What’s New in Knowledge Management: Zurich Release...
