For many of you, Service Catalog is a critical feature. You spend a lot of time adding and editing Service Catalog items to provide your users with the right service and product choices. While maintai...
In a ServiceNow study last year, we identified that businesses are wasting about two days a week, or 40% of their time at work, spent on things that don't move the business forward. The reason? No cen...
By default, a knowledge article can be attached to an incident from Contextual Search Results under the "Possible Solution" tab. The only missing part here is that you will only be able to select from...
With great power comes great responsibility. This expression applies whether you're a crime-fighting archanid-man or a knowledge administrator. But only the latter grants you the superpower to create ...
How to clone a request in Service Catalog and have the same request for others?Here are few ways to clone request for others.1. Till fuji we had a property 'glide.sc.allow.checkout.clone'. Set this pr...
The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics.Li...
The Service Catalog is one of the most widely adopted and implemented features in the ServiceNow platform. Think about it: On the first day your new hires step foot in your office, they have probably ...
The way that knowledge articles are published or retired is determined by workflows. You assign workflows for knowledge bases, which then determine the workflow for the articles that belong to that kn...
Catalog Variables are stored in a table item_option_new. The variables are associated either to a catalog item or to a variable set. The association between catalog item and variable set is stored in ...
Your service catalog is an important path for interacting with your users. When creating your service catalog, you can incorporate variables. A service catalog variable records and passes on informati...
In Request Item(RITM) we show all variables from the Item. If a variable is not available in RITM, it could very well be because of Catalog Item Scripts or Catalog UI Policy.The following will help to...
Here are the Frequently Asked Questions in Service Catalog, and solutions and workaround to resolve them. This blog will be updated periodically to add more FAQs in Service Catalog 1. How to hide Cata...
The quality of any knowledge article depends largely on the accuracy of the content (you'll also find this filed under "Things That Are Obvious"). Quite often, accuracy requires additional reviews by ...
Part of having a complete and useful Service Catalog is maintaining the items and categories in the catalog. If information is organized logically, users can order items easily and quickly. Many catal...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
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Instance scan and leveraging it for other purposes...
