Service Portal was created to provide a streamlined, responsive user experience across different browsers and devices. It leverages modern web technologies like AngularJS to create a beautiful interac...
Wouldn't it be nice if there were only two types of users and two points to direct traffic through your site? When dealing with redirection on an enterprise level, it's rare to just send 'A users' her...
In ServiceNow all date and times are stored in Coordinated Universal Time (UTC). They are displayed globally based on the system time zone (TZ), but are shown to users in their local time zone, accord...
Daylight Saving Time (DST) is the practice of advancing clocks during summer months by one hour so that evening daylight lasts an hour longer, while sacrificing normal sunrise times. Typically, region...
The Istanbul release introduced a new feature in Service Portal called search sources. This is a pretty powerful feature and there is not a lot of information out there about it yet so my hope here is...
Cloning an instance is important to help ensure your sub-Production environments are configured similarly to your Production environment, and contain a representative set of data. However, Edge Encryp...
Sometimes, exciting new applications go under the radar. The new Integration - Multiple Provider Single Sign-On Enhanced UI plugin allows enterprise end users configure SSO redirections entirely from ...
In Service Portal, when you have the Service Catalog Cart enabled you may have found that while it populates the user ordering the items in the Cart view, the "Deliver to" address is empty. This happe...
There are so many overloaded terms within ServiceNow, and I want to clear up the two major use cases for using a scoped application in ServiceNow. Personally, I like to think of a scoped application a...
The sys_pop view is widely used, but little thought of feature in the ServiceNow platform. I would compare it to the music in a movie. When done right film music enriches your movie experience but you...
The ServiceNow Visual Task Board feature is a collaboration tool for working on tasks in ServiceNow. Also known as VTBs, task boards have been around since the Eureka release and have been an integral...
There once was a customer that had tasks with unusually long lifecycles. These tasks would frequently be open and relevant between 6 months and 1 year. The tasks were associated with a complex approva...
One question I have been asked a lot over the past few months is, "How do I hide the 'New' button on the table lists in Service Portal using 'Data Table' or 'Data Table from Instance Definition Widget...
Inbound web services allow you to access and modify ServiceNow data using a client application. When the client application calls the web service exposed by your ServiceNow instance, a return code (al...
on:
Troubleshooting my first AI Voice Agent
on:
ServiceNow AI Lens: Bringing Visual Intelligence t...
on:
Upgrade with Confidence ServiceNow Upgrades with ...
on:
Could not find a record in sys_hub_flow_version fo...
on:
What’s New in Knowledge Management: Zurich Release...
