Service Catalog on Service Portal

***Since this question has been coming up a lot, I want to clarify that the iFrame approach proposed below is only applicable to pre-Kingston instances. We have not and do not intend to test or suppor...

The Enterprise Cloudcast: Episode 9: Data Sovereignty by Allan Leinwand

In this episode, Allan discusses data sovereignty. How do we think about the regularity and compliance needs of the many data sovereignty laws across the world while using cloud computing to drive our...

Formatting the Journal Field with the [code] tag

The following video presentation illustrates one of the many possibilities available to format the journal field on your Service Now forms. Here I display how n end user can utilise the [code] tag to ...

Grey Imports

Recently I faced a scenario where a record had been accidentally deleted on a production instance. Unfortunately, the record had also been removed from all the available sub-production instances as we...

Best practices for avoiding memory leaks in Service Portal when using Internet Explorer

Service Portal was created to provide a streamlined, responsive user experience across different browsers and devices. It leverages modern web technologies like AngularJS to create a beautiful interac...

6 ways to set up your Service Portal for redirection SUCCESS!

Wouldn't it be nice if there were only two types of users and two points to direct traffic through your site? When dealing with redirection on an enterprise level, it's rare to just send 'A users' her...

Sync the Time Zone of your Application with your PC

In ServiceNow all date and times are stored in Coordinated Universal Time (UTC). They are displayed globally based on the system time zone (TZ), but are shown to users in their local time zone, accord...

Adjust your ServiceNow instance Time Zone after Daylight Saving Time

Daylight Saving Time (DST) is the practice of advancing clocks during summer months by one hour so that evening daylight lasts an hour longer, while sacrificing normal sunrise times. Typically, region...

Introduction to Search Sources in Service Portal

The Istanbul release introduced a new feature in Service Portal called search sources. This is a pretty powerful feature and there is not a lot of information out there about it yet so my hope here is...

Cloning an instance when Edge Encryption is active

Cloning an instance is important to help ensure your sub-Production environments are configured similarly to your Production environment, and contain a representative set of data. However, Edge Encryp...

Configuring Single-Sign-ON via the user interface

Sometimes, exciting new applications go under the radar. The new Integration - Multiple Provider Single Sign-On Enhanced UI plugin allows enterprise end users configure SSO redirections entirely from ...

How to do record and field lookups in Service Portal

In Service Portal, when you have the Service Catalog Cart enabled you may have found that while it populates the user ordering the items in the Cart view, the "Deliver to" address is empty. This happe...

Application Development - Best Practice #1 - Work in a scope

There are so many overloaded terms within ServiceNow, and I want to clear up the two major use cases for using a scoped application in ServiceNow. Personally, I like to think of a scoped application a...

References fields, sys_popup views and the Service Portal

The sys_pop view is widely used, but little thought of feature in the ServiceNow platform. I would compare it to the music in a movie. When done right film music enriches your movie experience but you...