Best practices for configuring lists

In our last NOWSupport best practices series blog, best practices for creating and editing forms, we discussed how to create forms that are easy to understand and use. Here we look at best practices f...

The Enterprise Cloudcast: Episode 10: Digital Transformation by Allan Leinwand

In this episode, Allan discusses digital transformation. Digital transformation is more than digital products and services; it's also about the processes that creates, enables, manages, and delivers t...

The Mystery of Search Results — Solved in 7 Questions

One of the most powerful tools within the ServiceNow application is the Global Text Search, which searches multiple tables within ServiceNow with a single search string. Text search enables us to find...

Choose a language in Service Portal without logging in

Lately, we've been getting questions, particularly from international clients, regarding the ability to allow unauthenticated users (aka public users) the ability to change the language of the portal ...

Deploy and leverage your Edge Encryption proxy

ServiceNow's Edge Encryption proxy is an on-premise proxy server that uses industry standard encryption to make specific ServiceNow instance data (fields and attachments) unreadable and unusable by an...

Setting up public surveys in Service Portal

In our Istanbul release, we introduced the ability for users to take surveys on our Service Portal. We have also improved the ability of a user taking the survey without having to log in. In this blog...

Six common performance pitfalls in Service Portal and how to diagnose them

Diagnosing Service Portal-related performance issues can be challenging. Service Portal is still very new technology and we all still have a lot to learn about troubleshooting when things go wrong. In...

Service Portal Resources page

Our resource pages continue to be well-used and loved by customers, partners, and even ServiceNow employees. These pages gather up different kinds of content such as knowledge base articles, community...

13 reasons why the stats.do page is your best friend for troubleshooting

Troubleshooting your instance with the stats.do page The number of applications offered in the ServiceNow platform has become quite a thing to behold. With so many potential business use cases, it is ...

How to make Work Notes the default view

Currently, when viewing a ticket, the Additional Comments field is the default, which is customer-facing. But what if you want to specify what your employees see first and limit what customers might a...

Adding an expiration date to Knowledge Base articles

The default behavior of our Knowledge Management application fits the needs of most of our customers. But, there seems to be a handful of features that are a source of headaches. For example, a Knowle...

Are your auto-refreshing widgets causing instance slowdowns?

Over the past few months I have started to see a lot of performance issues being caused by Service Portal widgets using an auto-refresh. These widgets can generate a very large number of requests to a...

Get notified about updates on Known Error articles

The ServiceNow Knowledge Base is a tool we use to house information and solutions to product issues in one location. There are two types of content you can search for: a standard Knowledge Base articl...

Conducting bulk/mass updates to records

With ServiceNow, you will find yourself working with plenty of data - from users and assets, to incidents and tasks. In many cases, you will encounter situations where you need to conduct a bulk/mass ...