The Contextual Search is an excellent feature that provides a task assignee the ability to access the Knowledge base during the resolution process. As a part of that process, knowledge articles can be...
So your company has decided to invest time and resources into building a Knowledge Base using the Knowledge Management app in ServiceNow. Currently, your company has a bundle of process documents save...
We have two great videos to help understand security configuration for Knowledge ManagementKnowledge Management v3 (all releases Fuji and beyond) uses User Criteria to define access control at the Kno...
In one of my more popular blog posts I told you Why using gs.sql is a BAD IDEA! Well today, I'm here to tell you a bit about why using gs.truncateTable is also a bad idea. The use of gs.sql has been d...
At Knowledge16, I had the pleasure of holding one-on-one conversations with knowledge managers and knowledge management enthusiasts - both veteran and newbies. One of the frequent topics that came up ...
The ServiceNow Content Management System (CMS) application enables you to create a customized user interface for your instance. You can use your organization's colors, styles, fonts, and branding to m...
Starting in the Fuji release, the Knowledge Management application had significant changes made to it in the form of a new version: Knowledge v3. Some of the new features that came with Knowledge v3 i...
Knowledge v2 (Eureka and earlier) had a feature called Navigation Add-ons. It was used to show search results from external sources. However, the user experience wasn't ideal, and hence it was depreca...
REDUCE YOUR DISCOVERY PHASE AT K16 In part 1 of this series we discussed the feature checklist you should be equipped with before looking at Encryption solutions. In part 2 we discussed maximizing you...
Knowledge v3 (released with Fuji) integrated User Criteria into the Knowledge Management application. User Criteria is meant to provide more configurable access controls for a more robust knowledge ba...
Compact view in the UI is optimized to display more information in the browser window when this setting is enabled. When Compact View is enabled on an instance with Fuji or Geneva installed, the text ...
Starting Fuji, there were significant changes to the Knowledge application. It is commonly referred to as Knowledge Version 3, v3, KM v3, and Knowledge v3. All versions prior to that are referred to a...
Your company might have a need to report on Service Catalog Variables, one example for a use case might be to predict future requests to stock up on the right product.Historically, it has been tricky ...
A couple of requirements were presented to me by one of our clients that caused me to think "outside-the-box". The client wanted a set of Service Catalog Items that had to have configurable choice lis...
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
