Changing the font size in your Instance

Since the release of Fuji, we have removed the option to allow end users to alter the size of the font displayed on an instance. The ability to increase and decrease the font size on an instance cause...

SSL certificate changes and what you need to know

To continue to ensure the security and privacy for our customers, ServiceNow has recently upgraded our SSL/TLS encryption. The SSL certificate used by ServiceNow, https://*.service-now.com was upgrade...

Public pages asking for authentication

A simple setting located on sys_properties can cause public pages links to start asking for authentication. The glide.ui.cms.enforce_public_pages setting can be glossy in security but without prior ma...

Reserved Words in your CMS URL suffix

Within the Content Management System, the Employee Self-Service portal is provided as an sample website. The ESS site can be used as a template to copy or as a guide to create your own custom site.New...

Navigating back to your previous page in a CMS portal

Some customers have reported seeing unexpected results in the CMS when using the navigation tools available on the platform; such as the 'back' button, when rendering content from their instance in a ...

Troubleshooting iFrame sizing within the CMS

Within the Configuration Management System (CMS), iFrame content blocks are used to embed a URL on a page within a frame to display external pages or to render ServiceNow content. Using an iFrame make...

12 Questions to ask yourself when Troubleshooting CMS

The Content Management System (CMS) is a ServiceNow application that allows you to create a custom interface. The CMS application allows for you to be creative as it can be used for a wide variety of ...

Clone an Instance Part 2 of 3 | Define a System Clone

Last week, I posted a video on how to schedule a system clone. The next video in the series shows how to use the ServiceNow Clone Definition modules to specify which source data to exclude from a clon...

Service Catalog: How to configure Contextual Search with Record Producer

Contextual search allows you to configure fields on forms and record producers to automatically display knowledge search results based on the text entered in those fields. This is a feature from Fuji ...

Guide for moving from KM v2 to KM v3

At Knowledge 15, britt.champeau put together a lab guide covering everything you need to know about moving from Knowledge Management v2 to Knowledge Management v3. I've attached a PDF of that guide. A...

Knowledege Base - Part 2: Import bulk 'text' files as knowledge articles in ServiceNow with powershell V3

Hello Members,In the last week, I had come up with a blog post on how to import Microsoft word document files to ServiceNow containing images. Knowledege Base - Part 1: Import bulk 'docx' and 'doc' fi...

Encryption: How not to get \$#%&ed

For all the advantages the Cloud and SaaS provide us, there are organizations for whom massive efficiency gains are *NOT* worth the risks. ServiceNow has a range of options available (more on that lat...

TechBytes Episode 7: ServiceNow Knowledge Management

In this episode of ServiceNow TechBytes, ServiceNow product manager mike.malcangio talks about using the Knowledge Management Application to view, create, edit, organize, share, and manage content acr...

Use a style property to correct overlapping scrollbars on an iFrame in IE11

Are you using Internet Explorer 11 when viewing a CMS site? Does the site utilizes CMS pages with iFrames? If so, you may have noticed two vertical scrollbars (one for the iFrame and one for the brows...