Your company might have a need to report on Service Catalog Variables, one example for a use case might be to predict future requests to stock up on the right product.Historically, it has been tricky ...
A couple of requirements were presented to me by one of our clients that caused me to think "outside-the-box". The client wanted a set of Service Catalog Items that had to have configurable choice lis...
Knowledge management got a big face lift last year with the introduction of Knowledge Management V3 in Fuji. In addition to the new Knowledge UI, we got some new functionality added making browsing ar...
This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to...
Last week I introduced how to use a multiple currency model in your instance. We learned that fields of type Price extends the behaviour of the Currency field type. We took note that the Service Catal...
When ordering an Item through our default Service Catalog process, you will see 2 different types of records get created.One "Request" record.One or more "Requested Item" records (depending on how man...
One of the most popular questions we get regarding Currency fields is: "Where is the currency actually stored?" Please don't pull your hair out when I say this, but, it depends on the Currency Model b...
The Service Catalog underwent a little facelift in UI16! Though the look has changed, the functionality is still the same.To give you some examples of how Service Catalog looks in Geneva, we took befo...
Last week's blog was about Getting Started with Knowledge Management v3. This week's video demonstrates how to create user criteria records and apply them to control user access to knowledge bases in ...
This week's featured video provides an overview of Knowledge Management version 3, first available in the Fuji release. It demonstrates how to set knowledge management properties, create a knowledge b...
The Geneva release came with a lot of new and powerful features for users of all needs, especially in the realm of social collaboration. In these overview video demos, you'll get to see two of these e...
We're making a change to how we're handling questions submitted through the incident form on HI for a pilot group of customers. The pilot group is made up of customers that have HI accounts that match...
Over the last few weeks we've been piloting a change to how users file HI Administration question incidents, we are now expanding the pilot to include Knowledge Management question incidents. In the n...
As you create and develop your service catalog, there are some decisions to make about prices. For example, do you want to show prices? If your business is multi-national, how will you manage differen...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
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Instance scan and leveraging it for other purposes...
