Sometimes you might want to hide a Service Catalog variable, for example, based on the customer's geographic location or on the item ordered. (You might, for example, want to hide the "cpu_speed" vari...
Way back when, I bought my parents a DVD player for Christmas so they could move into the 21st Century and stop using their archaic VCR. That DVD player is still in the box. And if I asked them why th...
Like all programming/development environments, ServiceNow has a boolean data type with the label True/False. When you are defining a new application in ServiceNow, you use these fields in your table t...
Service Catalog gives you a great tool to control variables defined on the catalog item via Catalog UI Policy. But with so many options available, developers get confused when to use what and how to g...
For many of you, Service Catalog is a critical feature. You spend a lot of time adding and editing Service Catalog items to provide your users with the right service and product choices. While maintai...
In a ServiceNow study last year, we identified that businesses are wasting about two days a week, or 40% of their time at work, spent on things that don't move the business forward. The reason? No cen...
By default, a knowledge article can be attached to an incident from Contextual Search Results under the "Possible Solution" tab. The only missing part here is that you will only be able to select from...
With great power comes great responsibility. This expression applies whether you're a crime-fighting archanid-man or a knowledge administrator. But only the latter grants you the superpower to create ...
How to clone a request in Service Catalog and have the same request for others?Here are few ways to clone request for others.1. Till fuji we had a property 'glide.sc.allow.checkout.clone'. Set this pr...
The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics.Li...
The Service Catalog is one of the most widely adopted and implemented features in the ServiceNow platform. Think about it: On the first day your new hires step foot in your office, they have probably ...
The way that knowledge articles are published or retired is determined by workflows. You assign workflows for knowledge bases, which then determine the workflow for the articles that belong to that kn...
Catalog Variables are stored in a table item_option_new. The variables are associated either to a catalog item or to a variable set. The association between catalog item and variable set is stored in ...
Your service catalog is an important path for interacting with your users. When creating your service catalog, you can incorporate variables. A service catalog variable records and passes on informati...
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