One of the most popular questions we get regarding Currency fields is: "Where is the currency actually stored?" Please don't pull your hair out when I say this, but, it depends on the Currency Model b...
The Service Catalog underwent a little facelift in UI16! Though the look has changed, the functionality is still the same.To give you some examples of how Service Catalog looks in Geneva, we took befo...
Last week's blog was about Getting Started with Knowledge Management v3. This week's video demonstrates how to create user criteria records and apply them to control user access to knowledge bases in ...
This week's featured video provides an overview of Knowledge Management version 3, first available in the Fuji release. It demonstrates how to set knowledge management properties, create a knowledge b...
The Geneva release came with a lot of new and powerful features for users of all needs, especially in the realm of social collaboration. In these overview video demos, you'll get to see two of these e...
We're making a change to how we're handling questions submitted through the incident form on HI for a pilot group of customers. The pilot group is made up of customers that have HI accounts that match...
Over the last few weeks we've been piloting a change to how users file HI Administration question incidents, we are now expanding the pilot to include Knowledge Management question incidents. In the n...
As you create and develop your service catalog, there are some decisions to make about prices. For example, do you want to show prices? If your business is multi-national, how will you manage differen...
It's holiday time and you are frantically checking your cell phone for the status of your last-minute office gift items. With every shot of eggnog, you can only hope that your requested items will arr...
IFrames are a type of content block that is used to build a page in CMS. iFrames allow you to embed URLs on a page within a frame. You can embed external pages or render ServiceNow content with the co...
Maximize Your Time Dealing With Encryption Solution Vendors. If you're one of the many ServiceNow customers seeking more data security in the cloud, you might have already seen Part 1 of this series ....
The Content Management System (CMS) is an application that provides users the ability to create a custom interface for the ServiceNow platform and custom interfaces for other applications. The CMS (pl...
If you create and name a catalog item with an ampersand on your two-step shopping cart page, say "B&B", add this item to your cart and proceed to checkout, you may find yourself staring at a blank pag...
When a global search is performed within the CMS it displays the results using the 'Portal - Search Results' (search_results.do) CMS page.The search results page is defined in two places in CMS: from ...
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Platform Academy - July 10th, 2025 - An Admin's Gu...
