Knowledge V3 Dependency on the CMS plugin

Knowledge v3 activation issues are usually related to upgrades from Calgary and Dublin instances to Fuji. Few ServiceNow plugins have had quite the hurdle that Knowledge Management V3 dependencies hav...

Clone an Instance Part 1 of 3 | Schedule a System Clone

We have updated the video for cloning an instance explaining how to clone data from one ServiceNow instance to another using the System Clone application. This demo applies to all supported releases a...

How to upload a .TTF font file into CMS

As best practice, we advise our customers to use the system fonts provided with an instance. However, for those who do not wish to be limited with the out-of-the-box offerings there is a workaround. T...

Creating a table of contents in a knowledge base article

In the blog post, ServiceNow Knowledge Base template code for our Internal Process articles, servicenowkevin wrote about the Internal Process template we use here at ServiceNow and provided the code. ...

Adding an On-Premise instance to the CMDB in HI

If you've got the customer_admin or partner_admin role you can now register your on-premise instance in the HI CMDB through a service catalog item. How much is everyone loving the convenience of the s...

Knowledege Base - Part 1: Import bulk 'docx' and 'doc' files with images to ServiceNow as KB with Powershell V3

Hello Members,From last few days or so, I was trying to import docx with images to ServiceNow. I have tried out the solution available on HI support KB (Help required to import KBs in DOCX format to S...

Enable users to create Knowledge Base articles through an ACL

A healthy Knowledge Base has new articles coming in from all areas of the organization to cover issues, information and topics that need to be addressed. But what if your admin and itil users are unab...

Customize and edit widgets in the Service Catalog

The homepage for a Service Catalog provides a primary spot for ordering catalog items. Administrators can customize the design and create catalog category widgets, such as the Shopping Cart or Top Req...

Setting user roles for service catalog items

If you've encountered an error message when updating a service catalog request, the likely suspect is the write-only admin role that's been created for a catalog item. When you go to update a request,...

Rename your ServiceNow non-production instance through the Service Catalog

If you've recently had a company name change or maybe another company has just acquired your company, you'll probably be looking to rename your ServiceNow instance soon. This can now easily be done th...

Setting the Stage with Stage Sets

For anyone that has created or used workflows, you know that the star of the show is 'Stages.' Workflow stages provide summary-level feedback about the progress of a workflow. Primarily, this is used ...

LDAP Integration - Load Locations and Departments along with user records.

Many a times we integrate LDAP with servicenow and does not get all the information required for reference fields like 'location' and 'department' on 'sys_user' table from LDAP itself. We are then lef...

Video Tutorial: How to zBoot an Instance

Ready to start over with a clean slate on your non-production instance? zBooting deletes all data and restores it to the base system. This video explains what you need to know before zBooting your ins...

Reporting on Who is viewing your Knowledge Base content

A while back, I discussed an interesting topic around getting granular reports for usage in Knowledge Management. This week, a customer had a requirement to know who is viewing content and how that ca...