Setting user roles for service catalog items

If you've encountered an error message when updating a service catalog request, the likely suspect is the write-only admin role that's been created for a catalog item. When you go to update a request,...

Rename your ServiceNow non-production instance through the Service Catalog

If you've recently had a company name change or maybe another company has just acquired your company, you'll probably be looking to rename your ServiceNow instance soon. This can now easily be done th...

Setting the Stage with Stage Sets

For anyone that has created or used workflows, you know that the star of the show is 'Stages.' Workflow stages provide summary-level feedback about the progress of a workflow. Primarily, this is used ...

LDAP Integration - Load Locations and Departments along with user records.

Many a times we integrate LDAP with servicenow and does not get all the information required for reference fields like 'location' and 'department' on 'sys_user' table from LDAP itself. We are then lef...

Video Tutorial: How to zBoot an Instance

Ready to start over with a clean slate on your non-production instance? zBooting deletes all data and restores it to the base system. This video explains what you need to know before zBooting your ins...

Reporting on Who is viewing your Knowledge Base content

A while back, I discussed an interesting topic around getting granular reports for usage in Knowledge Management. This week, a customer had a requirement to know who is viewing content and how that ca...

Avoiding the "Confirm Reload" dialog box when viewing forms with the variable editor in UI15

In UI15, when viewing a request item that has the list collector variable on the form, you are prompted that you have made a change when leaving/reloading the page. If a list collector variable is on ...

Modifying the unmodifiable

Those of you who have upgraded to Eureka are certainly familiar with the System Administration homepage. It gives system admins quick access to the most common administrative tasks. The Wiki claims yo...

Viewing articles in Knowledge v3 without High Security activated

Knowledge management has significantly changed in Fuji as we have gone from v2 to Knowledge v3. Some new features added in v3 include multiple knowledge bases, the ability to pin articles, and feature...

Reporting on the knowledge base

As time goes by, I find new (and often better) ways of looking at data related to the Knowledge Base. Over the last couple of months Erich Zirnhelt, Britt Champeau, and I have tweaked some reports to ...

Create a custom attachment button for your service catalog

When you are submitting a service request, you can add attachments using the icon located on the form header. But, if you want to enhance the form with a customized Add Attachment button, there's a si...

Knowledge v3 is available and here is what's different

After many strategic months of hard work, our team rolled out our new Knowledge Management v3 module in HI on Friday, May 1st! The goal with v3 was to simplify the module, make it easier to use and un...

Inserting and Optimizing Images in ServiceNow Forms and Knowledge Articles

Have you ever had problems inserting images into forms or knowledge base articles on the ServiceNow platform? Do your images come out pixelated, too large, or not at all? These two videos will help yo...

ServiceNow Knowledge Base template code for our Internal Process articles

This is a template we commonly use for internal processes. Obviously I can't provide you a link to a live document published with the template, but here's a screen shot of a draft version of the templ...