Starting in the Fuji release, the Knowledge Management application had significant changes made to it in the form of a new version: Knowledge v3. Some of the new features that came with Knowledge v3 i...
Knowledge v2 (Eureka and earlier) had a feature called Navigation Add-ons. It was used to show search results from external sources. However, the user experience wasn't ideal, and hence it was depreca...
REDUCE YOUR DISCOVERY PHASE AT K16 In part 1 of this series we discussed the feature checklist you should be equipped with before looking at Encryption solutions. In part 2 we discussed maximizing you...
Knowledge v3 (released with Fuji) integrated User Criteria into the Knowledge Management application. User Criteria is meant to provide more configurable access controls for a more robust knowledge ba...
Compact view in the UI is optimized to display more information in the browser window when this setting is enabled. When Compact View is enabled on an instance with Fuji or Geneva installed, the text ...
Starting Fuji, there were significant changes to the Knowledge application. It is commonly referred to as Knowledge Version 3, v3, KM v3, and Knowledge v3. All versions prior to that are referred to a...
Your company might have a need to report on Service Catalog Variables, one example for a use case might be to predict future requests to stock up on the right product.Historically, it has been tricky ...
A couple of requirements were presented to me by one of our clients that caused me to think "outside-the-box". The client wanted a set of Service Catalog Items that had to have configurable choice lis...
Knowledge management got a big face lift last year with the introduction of Knowledge Management V3 in Fuji. In addition to the new Knowledge UI, we got some new functionality added making browsing ar...
This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to...
Last week I introduced how to use a multiple currency model in your instance. We learned that fields of type Price extends the behaviour of the Currency field type. We took note that the Service Catal...
When ordering an Item through our default Service Catalog process, you will see 2 different types of records get created.One "Request" record.One or more "Requested Item" records (depending on how man...
One of the most popular questions we get regarding Currency fields is: "Where is the currency actually stored?" Please don't pull your hair out when I say this, but, it depends on the Currency Model b...
The Service Catalog underwent a little facelift in UI16! Though the look has changed, the functionality is still the same.To give you some examples of how Service Catalog looks in Geneva, we took befo...
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