Daylight Saving Time (DST) is the practice of advancing clocks during summer months by one hour so that evening daylight lasts an hour longer, while sacrificing normal sunrise times. Typically, region...
The Istanbul release introduced a new feature in Service Portal called search sources. This is a pretty powerful feature and there is not a lot of information out there about it yet so my hope here is...
Cloning an instance is important to help ensure your sub-Production environments are configured similarly to your Production environment, and contain a representative set of data. However, Edge Encryp...
Sometimes, exciting new applications go under the radar. The new Integration - Multiple Provider Single Sign-On Enhanced UI plugin allows enterprise end users configure SSO redirections entirely from ...
In Service Portal, when you have the Service Catalog Cart enabled you may have found that while it populates the user ordering the items in the Cart view, the "Deliver to" address is empty. This happe...
There are so many overloaded terms within ServiceNow, and I want to clear up the two major use cases for using a scoped application in ServiceNow. Personally, I like to think of a scoped application a...
The sys_pop view is widely used, but little thought of feature in the ServiceNow platform. I would compare it to the music in a movie. When done right film music enriches your movie experience but you...
The ServiceNow Visual Task Board feature is a collaboration tool for working on tasks in ServiceNow. Also known as VTBs, task boards have been around since the Eureka release and have been an integral...
There once was a customer that had tasks with unusually long lifecycles. These tasks would frequently be open and relevant between 6 months and 1 year. The tasks were associated with a complex approva...
One question I have been asked a lot over the past few months is, "How do I hide the 'New' button on the table lists in Service Portal using 'Data Table' or 'Data Table from Instance Definition Widget...
Inbound web services allow you to access and modify ServiceNow data using a client application. When the client application calls the web service exposed by your ServiceNow instance, a return code (al...
SLAs have a time stamp in them for when they start. The SLA definition specifies a duration for how much time is allotted to meet the SLA. When you start the SLA, the duration is added to the start ti...
This week I was working on a very interesting requirement - a customer wanted multiple CMS sites, but some public and others requiring login. After extensive searching, I figured I would create my own...
Studies have shown that people remember things better if they are grouped in threes. Telephone number groupings are a great example. But let's also not forget the three little pigs, the three stooges,...
on:
Smarter Triage: a layered AI architecture that kee...
on:
Share Your Experience: How You Prepare Data for AI...
on:
Stop Debugging, Start Building: Agentic ATF Brings...
