UI16 updates to Service Catalog

The Service Catalog underwent a little facelift in UI16! Though the look has changed, the functionality is still the same.To give you some examples of how Service Catalog looks in Geneva, we took befo...

Control Knowledge Access through User Criteria

Last week's blog was about Getting Started with Knowledge Management v3. This week's video demonstrates how to create user criteria records and apply them to control user access to knowledge bases in ...

Getting Started with Knowledge Management v3

This week's featured video provides an overview of Knowledge Management version 3, first available in the Fuji release. It demonstrates how to set knowledge management properties, create a knowledge b...

Introduction to Connect Chat & Connect Support in Geneva

The Geneva release came with a lot of new and powerful features for users of all needs, especially in the realm of social collaboration. In these overview video demos, you'll get to see two of these e...

Changing how questions are filed through HI

We're making a change to how we're handling questions submitted through the incident form on HI for a pilot group of customers. The pilot group is made up of customers that have HI accounts that match...

Filing questions from HI to the Community

Over the last few weeks we've been piloting a change to how users file HI Administration question incidents, we are now expanding the pilot to include Knowledge Management question incidents. In the n...

Customizing prices and currency in your Service Catalog

As you create and develop your service catalog, there are some decisions to make about prices. For example, do you want to show prices? If your business is multi-national, how will you manage differen...

Delivery dates & estimated delivery dates in your service catalog

It's holiday time and you are frantically checking your cell phone for the status of your last-minute office gift items. With every shot of eggnog, you can only hope that your requested items will arr...

Top 5 CMS solutions for sizing iFrames

IFrames are a type of content block that is used to build a page in CMS. iFrames allow you to embed URLs on a page within a frame. You can embed external pages or render ServiceNow content with the co...

CMS101: Content Management System overview

The Content Management System (CMS) is an application that provides users the ability to create a custom interface for the ServiceNow platform and custom interfaces for other applications. The CMS (pl...

CMS Site's search results page not used by 'Search Results (Global)' content block

When a global search is performed within the CMS it displays the results using the 'Portal - Search Results' (search_results.do) CMS page.The search results page is defined in two places in CMS: from ...

Changing the font size in your Instance

Since the release of Fuji, we have removed the option to allow end users to alter the size of the font displayed on an instance. The ability to increase and decrease the font size on an instance cause...

SSL certificate changes and what you need to know

To continue to ensure the security and privacy for our customers, ServiceNow has recently upgraded our SSL/TLS encryption. The SSL certificate used by ServiceNow, https://*.service-now.com was upgrade...

Public pages asking for authentication

A simple setting located on sys_properties can cause public pages links to start asking for authentication. The glide.ui.cms.enforce_public_pages setting can be glossy in security but without prior ma...