Hello Members,From last few days or so, I was trying to import docx with images to ServiceNow. I have tried out the solution available on HI support KB (Help required to import KBs in DOCX format to S...
A healthy Knowledge Base has new articles coming in from all areas of the organization to cover issues, information and topics that need to be addressed. But what if your admin and itil users are unab...
The homepage for a Service Catalog provides a primary spot for ordering catalog items. Administrators can customize the design and create catalog category widgets, such as the Shopping Cart or Top Req...
If you've encountered an error message when updating a service catalog request, the likely suspect is the write-only admin role that's been created for a catalog item. When you go to update a request,...
If you've recently had a company name change or maybe another company has just acquired your company, you'll probably be looking to rename your ServiceNow instance soon. This can now easily be done th...
For anyone that has created or used workflows, you know that the star of the show is 'Stages.' Workflow stages provide summary-level feedback about the progress of a workflow. Primarily, this is used ...
Many a times we integrate LDAP with servicenow and does not get all the information required for reference fields like 'location' and 'department' on 'sys_user' table from LDAP itself. We are then lef...
Ready to start over with a clean slate on your non-production instance? zBooting deletes all data and restores it to the base system. This video explains what you need to know before zBooting your ins...
A while back, I discussed an interesting topic around getting granular reports for usage in Knowledge Management. This week, a customer had a requirement to know who is viewing content and how that ca...
In UI15, when viewing a request item that has the list collector variable on the form, you are prompted that you have made a change when leaving/reloading the page. If a list collector variable is on ...
Those of you who have upgraded to Eureka are certainly familiar with the System Administration homepage. It gives system admins quick access to the most common administrative tasks. The Wiki claims yo...
Knowledge management has significantly changed in Fuji as we have gone from v2 to Knowledge v3. Some new features added in v3 include multiple knowledge bases, the ability to pin articles, and feature...
As time goes by, I find new (and often better) ways of looking at data related to the Knowledge Base. Over the last couple of months Erich Zirnhelt, Britt Champeau, and I have tweaked some reports to ...
When you are submitting a service request, you can add attachments using the icon located on the form header. But, if you want to enhance the form with a customized Add Attachment button, there's a si...
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Could not find a record in sys_hub_flow_version fo...
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What’s New in Knowledge Management: Zurich Release...
