Step-by-step guide to Knowledge administration and usage

[Sarup Paul]

At Knowledge16, the Knowledge Management lab sessions had one of the highest turnouts of all the labs! We even held an extra session in the early hours the day after the closing party. In the spirit of sharing knowledge, like we did with the Knowledge15 Guide for moving from KM v2 to KM v3,   we are sharing the soft copy of the lab guide that was used at Knowledge16. A huge shout out to britt.champeau and harish.bellamane for putting together an excellent show.

The KM Knowledge16 lab guide covers:

1. New Menus and Modules in KMv3

2. Configuring your Knowledge Portal Properties

   • Home Page

   • Search

   • Article View

3. User Criteria Administration

   • Role-base user criteria
   • Multi-attribute user criteria
   • Criteria for individual users
4. Knowledge Base Administration
   • Create KBs with unlimited visibility and limited ability to edit
   • Create a KB with different viewing and editing ability
   • Create a KB with equally limited viewing and editing
5. Managing Knowledge Categories
   • Creating categories manually

6. Migrating Articles between Knowledge bases

   • Using a script
   • Manually migrating individual articles
7. Creating New Articles
   • Create articles in a KB with defined categories and approval workflow
   • Create articles in a KB with undefined categories and an instant publish workflow

8. Setting up Featured Content and Pinned Articles

   • Featured content for a specific query
   • Featured content for the homepage

9. Browsing and Searching Knowledge

   • As a system administration and as a user

10. Enabling Social Q&A for Knowledge

11. Using and Administering Social Q&A

12. Create and apply Social Q&A tags

13. Search Tuning - Creating Meta and Adjusting field weights

We really enjoyed this year's lab participation and questions, and look forward to many such more in the future. In fact, if you have any feedback on topics that we could include for Orlando (K17), please chime in. Download the Knowledge Management v3 administration and usage guide below!

Now, you can also listen presentation 1 through 8, addressing KMv3:

Part 1 - Introducing Knowledge v3/ Menus, Modules, and Properties
Part 2 - User Criteria
Part 3 - Knowledge Bases
Part 4 - Category Structure
Part 5 - Content Migration
Part 6 - Creating, Featuring, and Viewing Content
Part 7 - Enabling and Using Social Q&A
Part 8 - Improving Search Effectiveness