Work within enterprises doesn’t happen only at desks anymore. It happens on the shop floor, in the warehouse, at the job site, and between back-to-back meetings. And for the people doing that work, st...
Crafting Custom Dashboards and Reporting for Now Assist in ServiceNow As organizations begin adopting AI capabilities within ServiceNow, one of the biggest questions quickly becomes: How do we measure...
Assistant Analytics: Usage Table of Contents Track Conversation Volume by Assistant What This Metric Shows Interpreting Volume Patterns Action Steps See Where Users Are Engaging Understanding Channel ...
Assistant Analytics: Overview Table of Contents Cumulative AI-Assisted Actions Why It Matters Average Distinct Users Why It Matters What to Do When Users Plateau Assist Usage Volume Why It Matters Ove...
Assistant Analytics Hub Welcome! Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflo...
Assistant Analytics: Introduction Table of Contents Access Requirements Understanding AI Assistants What AI Assistants Include Why Assistant Analytics Matters for Developers Accelerate Decision-Making...
On February 3, 2026, the Platform Academy, hosted by Sharon Barnes and featuring Paty Montesinos, delivered a focused session on monitoring and managing Now Assist usage in ServiceNow Subscription Man...
Gone are the days of manual clicks, tedious data entry, and context-switching between apps. Desktop actions are created using AI Desktop Actions application (Formerly known as Agentic Desktop) is a cl...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
On January 20, 2026, the Platform Fundamentals Academy, alongside Rahul Mathur from Platform Core Experiences, hosted an insightful session focused on ServiceNow Smart Docs and AI‑driven document work...
Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy s...
While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I...
In today’s enterprise workflows, a large part of critical information still lives outside structured systems—embedded in screenshots, images, handwritten notes, PDFs, emails, and application screens. ...
The Day the Bots Finally Learned to Think It was 8:43 a.m. on a Monday when the first email hit the ServiceNow inbox. “My payroll is wrong again. Please fix this. I’m tired of chasing five teams.” In ...
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Share Your Experience: How You Prepare Data for AI...
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Stop Debugging, Start Building: Agentic ATF Brings...
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Transform Excel Imports with AI: Introducing Excel...
