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Blog Articles

The unmatched sys_id

In my previous blog post, we discussed what a sys_id is or is not and debunked a couple of widespread myths. Upon reading it, you could get a false impression that the sys_id had no more gotchas in st...

What's so unique about the sys_id?

What is a sys_id? This question is a no-brainer, right? It’s the 32-character long gobbledygook that consists of random numbers and letters and uniquely identifies every record in every ServiceNow ins...

The default of the default value

What I particularly like about the ServiceNow platform is that even having dealt with it for as long as 15 years, you keep learning new things all the time. As I was working on my post about reminders...

A (user-)friendly reminder

Many processes involve notifications that remind participants about an outstanding action. They are preconfigured by an administrator and are triggered by specific events in the record’s life cycle. I...

Guide to Installing ServiceNow On-Premise

ServiceNow is primarily a cloud-based platform, but there are scenarios where an organization may opt for an on-premise installation. This could be due to regulatory, security, or customization reason...