ServiceNow AI Platform blog

Agentic AI Doesn’t Wait. Can ITIL Still Lead?

Agentic AI Doesn’t Wait. Can ITIL Still Lead? This Won’t Sit Comfortably—And That’s the Point. ITIL brought order, language, and structure when enterprises needed it most.It still matters—especially w...

Platform Product Resource Hub

Welcome to the Platform Product Resource Hub!You've been sent here by one of our Platform Product Managers—here are the resources to help you get started. This hub is designed to provide customers att...

The Hidden Gems of ServiceNow: 5 Features You Might Be Overlooking

When we think of ServiceNow, the usual suspects come to mind—Incident Management, Change Requests, Knowledge Articles, and Self-Service Portals. These are the obvious heroes of the platform, and right...

Instance scan continued - Useful methods for Script Only Checks

Previously I wrote about Instance Scan and how I feel its under utilised, and you and your teams could likely benefit from it. Now let's dive into some more specifics on the use of 'Script Checks', an...

We should all be leveraging Instance Scan more, it saves hours during code reviews.

I think Instance Scan is probably one of the underused features of ServiceNow, and it's so powerful and useful. If you've worked in 'Software dev teams' (E.g. Teams whom are building web apps in React...

Document Management versus Managed Documents (legacy solution) comparison

Hello, I wanted to create this article for others like myself who may have stumbled across the Document Management documentation and been confused regarding conflicting features/functionality included...

Seamless ServiceNow Integrations: Part 6 Service Bridge

Introducing ServiceNow Service Bridge: Use Cases, Benefits, and LimitationsIn our discussions on ServiceNow integrations, we've explored various integration patterns and ways to accelerate them, such ...

Seamless ServiceNow Integrations: Part 5 Event-Driven Integrations

Exploring Event-Driven Integration in ServiceNowIn previous discussions, we explored various integration patterns within ServiceNow, highlighting their significance in creating seamless workflows acro...

Seamless ServiceNow Integrations: Part 4 Exploring Data Synchronization in ServiceNow

Exploring Data Synchronization in ServiceNowData synchronization is a critical integration pattern in ServiceNow, ensuring that data remains consistent and up to date across multiple systems. Whether ...

Seamless ServiceNow Integrations: Part 3 Outbound Integrations

Exploring Outbound Integration Options in ServiceNowServiceNow provides versatile outbound integration options to connect with external systems, catering to diverse business needs. Whether you're auto...

Seamless ServiceNow Integrations: Part 2 Inbound Integrations

Understanding Inbound Integration Options in ServiceNowServiceNow offers multiple options for inbound integrations, allowing external systems to send data into the platform efficiently. The most commo...

Seamless ServiceNow Integrations: Part 1 Unlocking Efficiency

Exploring Integration Patterns in ServiceNowServiceNow offers a powerful platform for seamless integration with external systems, helping organizations streamline workflows and improve efficiency. Int...

Making Smarter Decisions in ServiceNow: A Guide to Decision Tables

Understanding Decision Tables in ServiceNowA decision table in ServiceNow is a configuration option that can be used to evaluate multiple conditions and return a result based on predefined logic. It s...

Unlocking the Power of Field Encryption in ServiceNow

Understanding Field Encryption (FE) in ServiceNowIn today’s digital age, protecting sensitive information is more critical than ever. For instance, data breaches in 2023 alone exposed millions of pers...

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