An Admin’s Guide to Now Assist: Setup, Skills, and Real-World Insights If you’re an admin working in the ServiceNow ecosystem, you’ve likely heard of Now Assist—ServiceNow’s generative AI engine embed...
How to Verify and Troubleshoot Group Action Framework (GAF) Activation in ServiceNow The Group Action Framework (GAF) enables intelligent clustering of task records to improve AI-driven recommendation...
Sometimes you'll be asked to do 'admin' type tasks, such as:Check the CMDB CI to find inactive CI Owners so we can update them? You may then think, ok I will write a background/fix script and print ou...
When I first started testing GenAI, I asked it to grade something from 1 to 10. The responses I got included 2, 3, 5… and even 15!? That one really threw me off. Turns out, the issue was that I wasn't...
Your ServiceNow instance name represents the identity of your organisation and the purpose of the instance. However, over time organisations change, they grow, merge with others, or split apart. That ...
Our ServiceNow UX Research & Insights (UXRI) team is conducting a few important research studies to better understand how we can improve your experience using Agentic AI. Why participate? Your insig...
At some point, you've done something in a development environment that registered a change in the update set that you didn't mean to do. I've seen people just bring up a form that somehow registers a ...
The experience team here is interested in improving the support we provide to users getting started with ServiceNow so you can maximize the value you are getting out of our platform. We would love to...
This post is going to cover some ideas around setting up users with read-only access in Dev for a Scoped Application. By read-only, we want them to have visibility to the platform but not make any cha...
Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
Agentic AI Doesn’t Wait. Can ITIL Still Lead? This Won’t Sit Comfortably—And That’s the Point. ITIL brought order, language, and structure when enterprises needed it most.It still matters—especially w...
Welcome to the Platform Product Resource Hub!You've been sent here by one of our Platform Product Managers—here are the resources to help you get started. This hub is designed to provide customers att...
When we think of ServiceNow, the usual suspects come to mind—Incident Management, Change Requests, Knowledge Articles, and Self-Service Portals. These are the obvious heroes of the platform, and right...
Previously I wrote about Instance Scan and how I feel its under utilised, and you and your teams could likely benefit from it. Now let's dive into some more specifics on the use of 'Script Checks', an...
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Troubleshooting my first AI Voice Agent
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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Could not find a record in sys_hub_flow_version fo...
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What’s New in Knowledge Management: Zurich Release...
