We analyzed the Platform Academy sessions from 2025 to see what resonated with the community. From AI agent workflows to debugging Flow performance, here's a look at the episodes that developers found...
Platform Academy – Intro to Process Mining In most organizations, dashboards tell you what is happening—Process Mining shows you why. In this recent Platform Academy episode, Dan Grady takes us on a j...
This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide ...
This article outlines how to build a custom report to visualize Now Assist usage by Workflow and Product using the sys_gen_ai_usage_log table and the skill hierarchy metadata. While the data model off...
Say Goodbye to Instance-Hopping Hell using HopMyNow Anyone working across multiple ServiceNow instances knows the struggle. You open a record in one instance…then you need the same record in Dev, Te...
On December 4th, 2025, the Platform Academy hosted a session focused on strategies for seamless ServiceNow upgrades across all customer environments. The event equipped platform owners, admins, and IT...
Best Practices for Migrating to Workspaces ServiceNow offers Configurable Workspaces as the modern alternative to the legacy Core UI and Agent Workspace. This guide provides an overview of the strateg...
Solve the AI Readiness Puzzle Before You Even Begin If you've ever started an AI project and realized halfway through the implementation that you're missing key data, misconfigured access, or don't ev...
We’re conducting a research study with early adopters of AI Agent Studio to understand what it takes to move AI Agents from sub-production to production. We’re looking to speak with teams who are curr...
Implementing ServiceNow AI Search in a large enterprise environment is not just a configuration exercise—it’s a strategic data engineering challenge. For architects and implementers, success depends o...
Workspaces Through the Ages: Why Now’s the Time to Adopt Configurable Workspaces ServiceNow’s workspace experience has come a long way from the legacy Agent Workspace to the flexible, Configurable Wor...
Introduction AI Voice Agents refer to intelligent conversational systems that understand, respond to, and act upon natural spoken interactions, delivering support across voice–enabled channels such as...
Visualize, Analyze, Optimize: Smarter Data Management with ServiceNow Zurich Release Managing enterprise data isn’t just about storage — it’s about performance, compliance, and sustainability. With th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in Patch 5 of the Zurich family release. Hi there, Work...
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Share Your Experience: How You Prepare Data for AI...
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Stop Debugging, Start Building: Agentic ATF Brings...
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Transform Excel Imports with AI: Introducing Excel...
