The Platform Analytics Academy session on migrating to Platform Analytics took place on February 19th, 2025. During this session, we discussed how the Yokohama release and the Platform Analytics Migra...
Q: How many variants of RaptorDB are currently out there? A: Currently we have two variants available for customers - Standard and Pro which has different Q: Do I need to do sub prod testing?A: Servic...
On December 19th, our Platform Fundamentals Academy offered a comprehensive recap of the key sessions, features, and use cases shared throughout 2024. Whether you were looking to refresh your knowledg...
Cloning a ServiceNow production environment to replicate its state across lower environments is a critical operation that ensures your testing, development, and training environments are as close to p...
Here in the ServiceNow community, we’re all technologists at heart. When we’re approached by the business with a new feature request it’s tempting to jump straight into our comfort zone, to the fun pa...
If there’s one thing I’ve learned as a ServiceNow platform owner, it’s hard to get people to migrate away from their comfort zone and onto ServiceNow - and that comfort zone is Microsoft Excel. It’s t...
I’ve written elsewhere about how critical Organizational Change Management is for the success of your ServiceNow initiative, and I’ve seen personally the difference made by focusing on user adoption. ...
As ServiceNow practitioners—developers, architects, and platform owners—most of us have technical backgrounds. We’re in this field because we love technology and the possibilities it brings. Unfortuna...
1. What is Data Certification?Data Certification manages scheduled and on-demand validations of data in CMDB and non-CMDB tables. 2. Where can I find relevant documentation?Data Certification (service...
In my previous blog post, we discussed what a sys_id is or is not and debunked a couple of widespread myths. Upon reading it, you could get a false impression that the sys_id had no more gotchas in st...
First you will want to review the Ask for Approval Action from Flow and Scripted Approvals. Use Cases: I need to gather approval groups from the CIs in the Affected CI list and generate approvals for ...
CapabilityFunctionUse CaseExampleInstance Data Replication (HLA)Allows for the replication of data across multiple ServiceNow instances.Used for high availability and disaster recovery scenarios, ensu...
What is a sys_id? This question is a no-brainer, right? It’s the 32-character long gobbledygook that consists of random numbers and letters and uniquely identifies every record in every ServiceNow ins...
What I particularly like about the ServiceNow platform is that even having dealt with it for as long as 15 years, you keep learning new things all the time. As I was working on my post about reminders...
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🐸 Say Goodbye to Instance-Hopping Hell
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Could not find a record in sys_hub_flow_version fo...
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
