Platform Academy – Intro to Process Mining

[Sharon_Barnes]

Platform Academy – Intro to Process Mining

In most organizations, dashboards tell you what is happening—Process Mining shows you why. In this recent Platform Academy episode, Dan Grady takes us on a journey into the world of Process and Task Mining and how these tools empower developers and process owners to find inefficiencies, bottlenecks, and improvement opportunities directly within the ServiceNow platform.

Dan likens the experience to a Scooby-Doo crossover episode—it’s fun, enlightening, and full of “a-ha” moments. You’ll learn how traditional continuous improvement efforts, like sticky note workshops and consultant-heavy assessments, are being replaced by instant insights generated from your existing platform audit logs.

The live demo showcases how:

• To use the Process Mining Workspace to uncover process inefficiencies and improvement opportunities..
• How to create your first Process Mining project in minutes.
• How common pain points like delayed approvals or repeated assignments ("ping-ponging") are identified instantly.

Plus, Process Mining plays a crucial role in AI readiness. Helping your discovery tools for your AI agents, monitor the impact of deployed Now Assist skills and AI Agents, and streamline movement of AI use cases through the AI Control Tower processes to ensure we deploying responsibly but also efficiently so we can capture more value.

Getting started is easy. Every Xanadu+ instance already includes an evaluation project, letting you mine up to 3,600 records for incidents (and in newer patches, HR and CSM data too).  Learn more about these Evaluation Projects here.

Ready to turn continuous improvement from a yearly initiative into a daily habit? Watch the full episode, try the evaluation project, and explore the Process Mining Use Case series in the community hub.

Additional Resources

Guide to getting started with ServiceNow Process Mining

Process Mining Academy

Process Mining Use Case Series