Guide to getting started with ServiceNow Process Mining

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There is a plenty of content out here in the ServiceNow community focused on our in-platform Process Mining solution. 

We thought it would be good to consolidate some of it into single post for those of you that are new to Process Mining and trying to figure where to start with the solution. 

Are you asking yourself "What is Process Mining?" then check out this quick 2 minute explainer video.

The next step would be to get a better understanding of why Process Mining is important and the value it provides.   This overview and demonstration covers those topics.

Now that we have an understanding of the power of Process Mining use this recording to understand how to get started and create your first couple of Process Mining projects.

After you have you have your process data mined you will use the Process Mining workspace to dig in to your process data and identify improvement opportunities.  This recording walks through all of the different capabilities in the workspace.

Finally, use the Process Mining Use Case Series to get inspired and determine where you want to apply Process Mining first.

Hungry for more?

Here is some additional content that you might want to check out next:

• Want to get hands-on experience in a lab environment? Try this Now Learning course
• Want to get hands-on experience in your own instance? Try the Evaluation Project
• How to use the Process Mining Evaluation Project in your instance 
• What workflows (ITSM, CSM, HR, etc) is Process Mining available for? (Spoiler, ALL OF THEM)
• How to create your first Process Mining project
• Planning your ServiceNow Process Mining program
• How to use Process Mining to identify process improvement opportunities
• Process Mining FAQ
• Process Mining Academy
• Am I ready for Process Mining?
• Benefits of running Process Mining in a production environment
• Why behind the KPI:  How Process Mining complements Performance Analytics
• Process Mining for external process data
• Automated Findings