Action dropdown is not visible in incident ticket page of ESC portal

[Vishnus5]

"Incident standard ticket action" widget is added in action region of standard ticket configuration.

But that action dropdown is not visible in ticket page of ESC portal.

What may be the reason to that?

[Kieran Anson · Accepted solution]

Hi there,

the actions menu will only show if the showActions condition within the widget script is true. For this, at least one of the actions needs to be visible (canResolve, canReopen, canClose). This is determined by the script include IncidentUtils.

For example, if you're the caller of the incident, and it's not a major incident, you can close it.

[Vishnus5]

Hi @Kieran Anson 

thank you that worked there was a custom condition added in the "IncidentUtils" script include.