Add additional comments via script on requested items by disabling notifications

[Ankita Gupte]

I want to add additional comment on requested items in bulk by disabling comments.

I am trying using scheduled job as below script but additional comments are not coming

var sc_req_item = new GlideRecord('sc_req_item');

sc_task_gr.addEncodedQuery("request.requested_for=javascript:gs.getUserID()^active=true^number=RITM0123312");// number of RITM on which comment shoulf go i.e. query

sc_req_item_gr.query();

while (sc_req_item_gr.next()) {
gs.log('Auto-reassign Scheduler : auto-reassigning the task record as part of request number- for '+sc_req_item_gr.getValue('req number'));

sc_req_item_gr.setValue('Additional comments','This ticket was closed unintentionally as part of a clean-up activity. As part of the correction the ticket has been re-opened at the same state, we apologize in advance for any inconvenience caused');//additional comment on RITMs
sc_req_item_gr.update();
}

Please guide how I can achieve this

[Ankita Gupte]

It will not post the additional comment as well.

[sai12]

Ok.. in that case, Prevent notification to run on update of comments , 

write script in advanced script section for this - 

eg: if(  current.comments.changes )

//prevent

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[Dr Atul G- LNG]

@Dan Bruhn  Need support here.