Add Icon against catalog item in Mobile app and not in Desktop

[Jazz5]

Hi,

I want to be able to add an image against each catalog item (record producer) in the mobile app. 

When I add a .png image as a picture, it also adds a very big picture the catalog item on the desktop and it does not look very appealing. How can I add to the mobile app without having to add to the catalog item form OR then how can I manipulate the form to make it look better ?

If I reduce the size to 16X16 the icon against the catalog item looks fine. 

When I open the form it does not look right

Finally, the icon on the mobile app is all fuzzy now as I have reduced the size. 

I am happy to have the icon on the mobile app without having this image displayed on the desktop, Is this even possible ? 

[BryanS413339635]

Yes, you should be able to do this. See this article on catalog items; specifically the fields called Mobile Picture Type and Mobile picture: https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/service_catalog_managem...

If my reply has helped in any way, kindly mark it correct/helpful. Thanks!

[BryanS413339635]

You should be able to do this. Here is a docs article that may help: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

See specifically the Mobile Image field. 

If my reply has helped in any way, kindly mark it correct/helpful. Thanks!

[Jazz5]

Is this suggesting a create a new Mobile Item for each item I have on desktop ? If so, 

Does the Item Designer allow me to ask the same questions as I have questions/variables on my record producer? Looks limited.

[Joshwa Antony S]

Hi Jazz,

No its not possible for Agent App. We have a field for old classic servicenow app. When we set the type "Classic Mobile" it will show the image only in classic app not in Desktop. This is not available to Agent app (or new native apps).

Configuring picture in "Picture" field will show that picture in both Desktop and Agent/NOW app.

Regards,

JAS