Changing Text Colour Breadcrumb Trail
Hi ServiceNow Community! Is it possible to change the font colour on the breadcrumb trail in the breadcrumb widget? Thanks! James
Forum Posts
Can Tags be audited in Servicenow
If we add tags to some records in servicenow is there a possibility that we can audit the tag value when changed ,who changed and to what it has been changed..and can we view it in history of that record Thanks..
Resolved! How to get a List of requested items from a order Guide Request in an email notification?
I have an order guide that auto generates some items and other items a user can select. When the request is created I want a single email that list all items that have been requested to go to the requester. Number + Cat Item name The following list s...
Minutes Condition for filters on time attributes
Hello, everybody, The Condition Builder already offers various options for setting conditions on time attributes. For the condition "is less than" there are possible parameters for the times [hour / day / week / month / quarter / year]. With a databa...
Configuration or Network Error showing after retraining the Solution definition in Predictive Intelligence
I want to set up predictive intelligence functionality over the personal instance. For achieving the same, I have installed the required plugins into the system. After setting up the same, when I am trying to retrain the OOB solution definition Incid...
Resolved! SVG Icons not displaying in Service Catalog, but display in Service Portal?
I'm working on updating the icons/pictures for our Service Catalog items and am planning to use SVG formatted files since they scale better than other formats and it doesn't compromise the quality of the image. Previously jpeg or png files were used ...
Standard Change templates do not populate change fields
Hello, We have recently installed the Standard Change Catalog plugin on our instance and we are running in some issues. Whenever we try to create a standard change the fields filled from the template are not populated but if we check the "standard c...
What is the purpose of the Search Log found under the Knowledge menu?
I cannot find any documentation on the use case for the Search Log list available in relation to Knowledge. Based on the available fields, I haven't figured much benefit to this list. We're interested to know what search terms folks are using to ...
How to search on specific fields and search terms in Virtual Agent Search Knowledge Base
Hi SN Community members, I'm looking for a method that can be used to search on specific fields in the "Search Knowledge Base" topic. In the "Search Knowledge Base" topic there is a Script action "Contextual Search" and this uses the input from the ...
how do we edit knowledge base articles?
Hi,We have, until we upgraded to the latest version of Service now, been able to edit knowledge base articles. Now however, even our users with admin rights, like myself, are unable to do so.If i browse to the knowledge base and click edit, I can s...
Resolved! Take user to record producer when New button clicked
Is there an OOTB method to direct users to a Record Producer when they click the New button on a related list, or is only achieved through an onLoad Client Script and use g_navigation.open method?
Visual Task Board labels in New York
Yesterday I reported to our admin that I'd lost the ability to edit or create labels on Visual Task Boards (something I use extensively). Apparently in New York the revamp of labels was actually a move to get rid of them as a discrete thing and merge...
Retired knowledge - only visible to knowledge admin
Our knowledge manager wishes to make retired documents only visible and readable by him. This way even itil users cannot read retired documents but I cannot find contorl for this anywhere. I have updated the access permissions to remove Retired b...
Resolved! Redirect ITIL users to CMS
We already have login rules in place to redirect non-roled users to our CMS. However, we would like to route all users to the CMS -- how? Also, for itil roled users, we would like to have them click on a link from within the CMS and be routed back to...
Resolved! Reload the window on native view which displays an UI page within iframe
Hi SN Guys, I am struggling to reload the window on native view. Please find below my configuration. 1. I have UI Action on table "A" in which I am using GlideModal to render an "iframe" (iframe is in separate UI Page) then from iframe I am tryin...
