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Business Rules looping

Hi. I read about not using the current.update() but I need to update another record on another table. I created 2 business rules, 1 for the incident table and other for the sn_hr_core_case table. The business rule executes whenever the work notes cha...

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SC17 by Tera Contributor
  • 1125 Views
  • 4 replies
  • 0 helpfuls

SharePoint Integration to Servicenow PDI

Hi , I have to to a POC on integration between SharePoint to Servicenow  PDI, but as checked online to install the plugins i need to purchase those. Can anyone assist how can I test sharepoint integration on my PDI. Is there a way that I can do it in...

Swathi7 by Tera Contributor
  • 761 Views
  • 1 replies
  • 1 helpfuls

Approval license need for e-mail approvals

Hello,Please let me know if when implementing approvals by e-mail (so not by using the portal, or expert interface), the approval is counted as a license and needs to be purchased accordingly for the specific user who makes the approval? This user wi...

mihaikiss by Kilo Explorer
  • 5788 Views
  • 10 replies
  • 3 helpfuls