Hi everyone! I recently created a new Icon Link in our Service Portal. This Icon Link once click will redirect user to a KB Article in the Service Portal as well. I just copied the Permalink of the KB Article and paste it on the HREF/URL field (See s...
Hello, I am facing issue while using HTML code in Flow Designer 'Send Email' action. The requirement is I want Case Number to be visible on the email body which is going to the customer but once the customer click on the number he will be redirecte...
Can we fetch portal url parameters in script include?
Hi, My requirement is based on selection of choice few fields should appear for each different choice value. So i created 4 catalog ui policies for each choice value in record producer. to hide not required form fields and gave different orders. ...
Hi there, Recently I have attended for an interview for ServiceNow developer role. These are the few questions that I haven't answered. Please help me with these... 1. How do I control access to variables on portal?2. Difference between catalog item ...
Hello Community, I hope everyone is ok.I have set up a new user and I have been told that this new user only needs visibility on the cases assigned to him.Does somebody know how to accomplish this? I guess I have to setup ACL or business rule, but no...
I can know if knowledge has been viewed by kb_use table. Is there a way to know if a knowledge attachment has been downloaded?
Hi, I am setting due date based in SLA days and created date i.e. if i am creating a ticket the due date has to be set dynamically based on the SLA days and created date. I am able to get the due date with the help of client script and script include...
Hi all, I'd like to you to ask how to use "Script Includes" of Page scripts in UI Builder. These scripts are server/client side?Can I find these default scripts? And add my own scripts? Please show me some tutorials, documents, or others of this "Sc...
Hi everyone, I am trying to get my UI action on the out of the box form widget in portal to work. All it needs to do is change the state field value to 'approved'When I make it client callable, it disappears from the form widget. I have tried both be...
In my instance the "pending events" counter is red and has 8000+ events what is the source data table for this metric?
Through the service portal the customer would like to link to things like PDFs, or other specific media inside of ServiceNow, but not require a user to register or login to the system to view those. From my exploration and understanding, the default...
I have a Catalog item for Workstation Reservation. The user will submit a reservation in the CET timezone, but the confirmation mail the user will be getting is in UTC/GMT timezone. Here user submits as start time: 17/01/22 01:00(CET)(Catalog item),...
Dear Experts, I want to add new RITM in my existing requests. To achieve this, I am using " reqHelper.addItemToExistingRequest()" to add a new RITM in my existing Request. But the problem is, I am unable to find the actual RITM which is being creat...
Hi Everyone,Have a question, trying to use GlideappCalculationHelper to add 2 request item to an existing request but my script doesnot seems to work... It is not creating additional items. Can anyone help on this or give anyother way of doin...
