Formatted Announcement in Service Portal
Is there a way to add rich text like images & formatted text (font size change, colour change etc) in Announcement in Service Portal?
Forum Posts
Resolved! Get response time in script
I send a request outside servicenow in the script of the business rule through rest message, I want to get the time from sending the request to receiving the response Is there any good way? I look forward to your answer Thanks
Resolved! How to make variable in Record Producer read only using catalog client script
Hello, I have a record producer with some attachment fields. I need to make them read only through an onLoad() catalog client script. I currently have a script and script include that I am using to set multiple fields to read only. This is working gr...
Restrict access to a KB category even for knowledge users
Hello, Two groups write articles in the same KB. They have knowledge role. Is it possible to one of the two groups to publish articles in a category restricted to them only ? Thanks in advance, Yassine
Resolved! Struggling with creating Interactive Filter Reference
I created a report from the Requested Items Table. I am trying to create an interactive filter that allows me to search/query the report. There are thousands of records in the report and the user wants to be able to search an RITM in a search box tha...
Resolved! What is the difference between Locked out and Active fields in user table.
What is the difference between Active and Locked out fields in user Creation.
Flow Designer Export
How can I move a flow between instances without an update set. Is there a way to export to xml and then import in another instance?
Resolved! How to push notifications to browser
Is it possible to display the execution result message of the schedule job like an sample image below?Result example:"Batch processing is complete.Number of cases processed: XX casesNumber of successes: XX caseNumber of failures: XX" case※Is it possi...
Resolved! OAuth2.0 - 'Get OAuth Token' Fails with Azure, 'scope' is missing.
Hi, I am integrating with some functionality within the Microsoft Graph API and have followed these steps to configure my lab environment for access: https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/apis-intro?view=o365-world...
Pros and Cons of creating one or multiple Knowledge bases.
Does a document exist that identifies the Pros and Cons of creating one or multiple Knowledge bases. We have many many products and a customer can have one or many of them. We are trying to determine the best route and why.
LDAP Group Import Missing 'Member' Field Information
So I am having an issue with some LDAP import AD groups missing 'member' field information. Which is causing issues with adding users to the group with the missing member details. So I have three test groups that have three different group scopes ass...
Resolved! How to set the maximun password validity
I want to set:1) Maximum # days a user can use ihis password2) Minimal # days before a succesfull password can be changed again3) Number of passwords rememberd so they can not be used againFor bullet "1" I do not have the solution.1) Password can be ...
Resolved! Catalog task without RITM - record not found
Hi community, I'm actually working on a incident, which I can not explain : My customer has created scheduled jobs, which create, through a template, a catalog task (also without any RITM as a parent). When the assigned to on this task tries to acces...
Resolved! Flow is not getting triggered when case is created in workspace
Hi All, Greetings, I have a custom app which is extending case table. I have created a flow XYZ which triggers and works fine when a case is created by ServiceNow API explorer or Postman. This flow triggers on create/update of the case and run only o...
