Agent Assist - narrow down results to search just from particular knowledge base

Kswierk
Tera Expert

‎08-30-2022 02:06 AM

Hi everyone!

 

I am setting up Counsel Assist (Agent assist for legal) and Im struggling with narrowing down search results to show just specific knowledge base articles. Currently it is filtering every knowledge base and article that user has access to. Is it possible to show just knowledge base related to Legal product?

find_real_file.png

 

Thank you,

 

Kacper

Labels:
Preview file
37 KB
0 Helpfuls
  • 987 Views
4 REPLIES 4

Kevin Duman
Tera Contributor

‎01-04-2023 07:29 AM

Kacper, Great question, I have the same problem.  Wondering if a SNOW could allow if the user changes the default their change would be sticky or tell us how to change the default view for Counsel Assist.

0 Helpfuls

Priyal Bhardwaj
Tera Contributor

‎03-14-2024 12:50 AM

Were you able to find a solution for this?

0 Helpfuls

Franchesca Liz1
ServiceNow Employee
ServiceNow Employee

‎04-04-2024 10:19 AM

Hi I am also looking for some answers on this? If you guys could share your findings. TY

0 Helpfuls

Franchesca Liz1
ServiceNow Employee
ServiceNow Employee

‎04-05-2024 08:14 AM

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823380 looks like its not possible to add a custom search resource to Agent assist according to this article

0 Helpfuls