Agent Workspace / Related List, how can I configure the List Layout?

[Simon Ciglia1]

Dear Experts,

In Agent Workspace I want for a related list change the order of the fields which are displayed. In the backend I can accomplish that with List Layout. But how can I do that in Agent Workspace?

Thank you for your help 🙂

[KevinCask]

@Marko5 I'm not tracking. what "the 'real' list" is. Going to "list layout" from a list manages the attributes visible from the form, not the related lists themself...

Can you provide the actual steps you did (use any form and related table as an example) as I only know of "related lists" option from a form to managed "related lists" on a form.

[Marko5]

You can right-click on the table header of a related list and select "Configure->List Layout" which seemed to have no effect on the columns of the related list in the configurable agent workspace. But the related list at the bottom of the form is actually only a table with a pre-configured filter. Usually it filters the table dependent on the record of the form, where the related list is displayed.

e.g. if you open an update set record you have a related list for all customer updates but filtered for the update set you opened. 

If you now open just the "real" list of customer updates (sys_update_xml) you can adjust the list layout there and this will change the columns you see in the related list of the configurable agent workspace.

PS: It looks like the original post was about the legacy agent workspace, which is of course a different technology.