Agent Workspace Show Related Incidents

[Winnie P]

Hello There -

Can the 'Show related Incidents' button next to the Caller name that is visible in the 'default' Incident view, be added in the Agent Workspace Incident view?  Thank you.

[Pratiksha Kalam]

Hello,

If Caller field is same in throughout form then It might be available for that view. Check once.

Do you want that one or what?

There is Dictionary attribute:

ref_contributions=user_show_incidents

Which  is responsible for this. 

If answer is helpful please mark correct!

Thanks,

Pratiksha

[Winnie P]

Thank you for your reply. I wasn't able to find any Agent Workspace option via Configure Dictionary - were you able to find how to add the 'show related incidents' to Agent workspace? Do you know if there is a way to add a related link to show related Incidents, instead? Cheers. 

[Ankur Bawiskar · Accepted solution]

@Winnie Poelima 

The link is being shown because of the UI Macro in native view.

Agent workspace is written in new UI framework & doesn't support UI Macros.

Below link should help

Agent Workspace General FAQs

Regards
Ankur

[Ankur Bawiskar]

@Winnie Poelima 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur