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07-21-2020 06:58 PM
Hello There -
Can the 'Show related Incidents' button next to the Caller name that is visible in the 'default' Incident view, be added in the Agent Workspace Incident view? Thank you.
Solved! Go to Solution.
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Agent Workspace
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07-25-2020 04:54 AM
The link is being shown because of the UI Macro in native view.
Agent workspace is written in new UI framework & doesn't support UI Macros.
Below link should help
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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07-21-2020 07:14 PM
Hello,
If Caller field is same in throughout form then It might be available for that view. Check once.
Do you want that one or what?
There is Dictionary attribute:
ref_contributions=user_show_incidents
Which is responsible for this.
If answer is helpful please mark correct!
Thanks,
Pratiksha
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07-25-2020 02:50 AM
Thank you for your reply. I wasn't able to find any Agent Workspace option via Configure Dictionary - were you able to find how to add the 'show related incidents' to Agent workspace? Do you know if there is a way to add a related link to show related Incidents, instead? Cheers.
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07-25-2020 04:54 AM
The link is being shown because of the UI Macro in native view.
Agent workspace is written in new UI framework & doesn't support UI Macros.
Below link should help
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-26-2020 09:57 AM
Hope you are doing good.
Let me know if I have answered your question.
If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader