Agent Workspace Show Related Incidents

Winnie P · ‎07-21-2020

Hello There -

Can the 'Show related Incidents' button next to the Caller name that is visible in the 'default' Incident view, be added in the Agent Workspace Incident view? Thank you.

Ankur Bawiskar · ‎07-25-2020

@Winnie Poelima

The link is being shown because of the UI Macro in native view.

Agent workspace is written in new UI framework & doesn't support UI Macros.

Below link should help

Agent Workspace General FAQs

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Research · ‎02-03-2023

Hi
Winnie Poelima

sorry to intrude

one of my client is looking for related incidents for same company with based location in agent workspace if yu find the solution please let us know really appreciated for your help

Thanks

Research · ‎02-03-2023

Hi Winne

I am also looking for related incidents in agent work space by same company based on location

how ever I created macro in native view but its not working for agent Workspace view can you please help me out

really appreciate

Thanks for your help