Agent Workspace Work Notes default

[Winnie P]

Hello,

How do you change the default within the Agent Workspace platform for "Activity - Respond via", from "Additional comments (customer visible)" to "Work notes"? 

Thank you.

[Mahesh Kumar7 · Accepted solution]

Hi @Winnie Poelima.

In that case Configure -> Form Layout (Incident Workspace view). PFB the snapshot:

And move Work Notes above the Additional comments.

Then in workspace it will show work notes as default. It worked for me, you also try and confirm.

And please mark my answer helpful and correct if it works for you.

Regards,

Mahesh Kumar

[Winnie P]

Thank you Mahesh appreciate your reply

[Nisha33]

Hi Mahesh,

I tried this but got below error:- 

Execute operation on script include 'ManyToManyChecker' from scope 'Service Catalog - Service Workspace' was denied. The application 'Service Catalog - Service Workspace' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

Can you please hep me in fixing this.

I am trying to add additional comments & assignment group on catalog task form in Workspace view.

Regards,

Nisha

[Mahesh Kumar7]

It is strange that you're getting error.

I just tried when I saw your reply and I was able to add.

Can you try checking if you were in proper application.

It will work, just take care of the proper scope/application.

Regards,

Mahesh.

[Ankur Bawiskar]

@Winnie Poelima 

you can remove it as per steps from below link

Agent Workspace - How to set Work Notes the default input option on Activity

Regards
Ankur