AGENT WORKSPACE ROLE
Hi, I am developing a custom app with App Engine Studio. Can I assign the agent workspace user role to a user or should I request a subscription to the agent workspace CSM (or ITSM)?
Forum Posts
Guided Tour Buttons with Custom Translation
As a developer, I need to translate all Guided Tour messages into multiple languages dynamically.For this, I am creating UI Message (sys_ui_message) and Translated Text (sys_translated_text) registry keys when possible for all messages.However, I'm h...
Transform map of CMDB data Import taking forever!!!!!
I'm using import sets to load and transform data in our CMDB. The data loads pretty quickly but the transformation process takes a very long time (sometimes more than a day and hence overlaps with the next daily load) because of all the business rule...
Where can I get the hard copy of the book for the ServiceNow Fundamentals course?
Where can I get the hard copy of the book for the ServiceNow Fundamentals course? I finished the Fundamentals course and cannot find it. I took the CSA exam and felt like I did well but failed, and ServiceNow does not show you the actual test so use...
Resolved! Survey Trigger Condition | User Field = Watch list | Additional rule based on email domain of Watch list users
Hello! I have a survey that generates a survey instance to everyone listed in the Watch list of the Project when it is Closed (using the User Field in the Survey Trigger).I have a new requirement to prevent survey instances from generating for users ...
Resolved! How to push an array from Server Script to HTML on the Service Portal
Hello, I'm struggling to copy data from an array from server side to HTML on a Service Portal widget. Here is a snippet of code that I've been using. My point of reference was community.servicenow.com/community?id=community_article&sys_id=19e6a987db5...
Update Duplicate record using transform map without using coalesce.
Hi everyone, Is there any way to update the duplicate record using transform map without using coalesce? let's say we have target table 'A' it contains record 'rc_1' (ingested via transform map), now again I have record 'rc_1' which contains a few o...
Resolved! Service permissions on mid server
I am trying to find out what permissions the account needs to run the service on the mid server.We are currently using a service account to run the service but want to move away from this.Does the account need to be local system or a local admin or a...
Where can I find details about OOTB Scheduled Jobs?
I'm performing research regarding the out of the box Scheduled Jobs for our instance. There are a lot of jobs that are set to run which our team suspects may not be needed or could run less frequently in order to produce less of a load on our instanc...
Resolved! Topics in Virtual agent chat window are not available in the Virtual agent designer.
Hi, There are few topics in Virtual agent chat window which I am trying to search in the virtual agent designer but it is not searchable. what may be the reason? Regards, Afsar
Finding the Hostname of the Device
HI, I have a requirement to find the logged in user system hostname. For example the user logged into ServiceNow Instance with his personal system or organization system we want to find the host name of the device from which the user logged into Serv...
Assign tags to a record using record producer
Hi, I have a record producer to create knowledge base articles. I am wondering how I can allow users to create a tag or assign an existing tag while they are creating the article from the service portal? Please assist.
Resolved! How to automate the rotation of an API Key
Does anyone know how to automate the rotation of API Key used for credentials?
Resolved! Report does not display record producer variable data
I am trying to create a report on an Incident record producer that displays the variable record data. It is a very simple list report with a single variable called Building. I can get the label to display in column, but the data is hidden. Here...
Link Unfurling Flow Error
Hello Everyone, I have query on link unfurling flow. Flow got an error during execution: Flow Designer: Operation(Link Unfurling .a1a21ed6c3c3201032480d1eb540ddd2.1d6256d6c3c3201032480d1eb540dd22) failed with error: com.snc.process_flow.exception.OpE...
