I am trying to automatically redirect a user from the original menu that appear with all the Topics, rather than have another link appear for a user to click on in the Virtual Agent. For example, here is All the Topics that are active. If I press on ...
Hi, How is it possible to make the text "How can we help you?" align to the left and change the font size of the text? Best regards,
My goal is to create a Flow, that is triggered by a Record Producer with a mandatory attachment. The record created by the Record Producer could have multiple attachments and at least one. For Each attachment I want to create a Data Source Record and...
Hi guys, Using flow designer, how can I automate the fulfilling of a catalog task that adds users to different groups. The request contains a list collector of all the groups the user needs to be added. Below is the flow, I can't seem to select the g...
I'm trying to setup some favorites functionality for a portal using the sp_log table to store the 'favorites' (rather than creating a custom table). This table works well for me because it has all of the attributes I would need anyways (the user, the...
Hi everyone I recently noticed that our SLA reminder mails (notification triggered by events in workflow) are not shown in the activity log on the Incidents even though they are sent/received. All other notifications related to the Incidents and requ...
Hi all, when I impersonate a user with itil role, once the incident is closed the user receives the following message "You do not have permission to contibute to this knowledge base". What changes do I need to make to allow the user contibute to th...
Hello Community! I'm building a new CI Class for Network Circuits, and for the Access Circuit Size field, the customer would like to see the value is bits per second (bps). If I were to make that field an Integer data type, then the largest value I ...
Hi All, I have a flow for service catalog to create a user record in sys_table . Can anyone please to access the variable "employee id" in sc_task. The submitter won't be able to give the input for the variable while submitting the requester detail...
Hello everyone, I'm continuing my work on the knowledge management setup and am reaching one of my milestones but I'm having some issues with the approval emails. I am trying to get the instance to send an email to the author of an article, based on ...
I'm fairly new to Service Portals. I have a requirement to create a dashboard for each customer. Each dashboard would contain that branding and color theme of customer. In total there are about 10 customers. I was wondering if such is possible us...
Dear SNC, We ran gs.beginningOfToday() on the 25.10.2020 and got the following result: 2020-10-24 22:00:00 If I ran it today (27.10.2020), I will get the following result 2020-10-26 23:00:00 I need to get constant results, not a time difference of ...
Hi, I was wondering how to make the 'Ask for approval' action return when the approver has selected the approval state "More information required". Is it possible? It seems to be numb to everything except the "Approve" and "Reject" options.
Hello, I have a simple fix script. After the update, I want to alert how many records were updated. How can I do this? flagIncident(); function flagIncident() { var actIncGR= new GlideRecord('incident'); actIncGR.addEncodedQuery('priority=4^...
Hello, I have a UI Page with a g:ui-date jelly-tag. Is it possible to have an onChange function on this field? So that when you change the date, the function is called.