Admin role removed. I just removed a custom role from my instance, but i lost some other roles automatically
How can i retain back, Please help
Forum Posts
Resolved! LDAP ObjectSID - Convert Base64 string to ObjectSID string
As part of an SAP SSO integration project, our customer has a requirement to create an SAP user through ServiceNow automation where the Active Directory "ObjectSID" string needs to be sent across to uniquely identify an AD user. As you are probably a...
Resolved! how do i pass multiple recipients for parm1 in sysevents table in flow designer
Hi, I have a flow where it create a events, in the field param1 how can i pass multiple recipients if i just drags the data from pannel and activate the flow in the eventlog it is taking both the recipients sysid as one and the notification is not ...
Colors in reports of a dashboard are different when code is moved to another instance
Hi, I have created a dashboard and added a pie chart type report. And i defined particular colors for few value in the choices in chart colors. and in current instance its looking correct, but when it is moved to test, the colors of each are looking...
Resolved! How to improve the search hit rate of knowledge
Use AI Search to search for knowledge from the EC portal.At that time, we are considering ways to improve the hit rate of knowledge by searching from users. ・Will tagging knowledge articles improve your hit rate?・ What are some ideas you can make int...
Resolved! Knowledge "Ask a Question" functionality in Service Portal
In the platform, the "Post a Question" option allows you to pick a Knowledge Base to add the question to.However, in the service portal, that option is not available. Should it be?
Flow Designer "IF / ELSE" flow logic issue
I've been wrestling with an issue in Flow Designer for several days and will post several questions on this topic. For this post, I setup a scenario to better understand how Flow Designer is supposed to work. See screenshot below. Refer to 3.3.1. If...
The Request state doesn't change to closed after stage is closed
Hello,I'm working on a simple flow where it creates a task. Once the task is closed, then it should close he RITM as well as REQ. The challenge is even though the task is closed and I created an update action as well as stage to closed them, still th...
Resolved! How can I change the date format, when I use the API rest to consult a table.
Hi guys, I need to change the date format when I consult a incident using an API I've already changed the format on the plataform. to dd/mm/yy but when I consult the format is dd-mm-yy. Result API: Can you help? Thanks Gustavo Petta.
email formatting gone in comments?
Hello Everyone,I encountered the following issue when using case comments for customer updates.When using comments for updating customer in rich text, all the format and embedded images are OK when they reach the customer email client.The problem is ...
Resolved! Record not found issue after submitting record producer
Hi , I have created a record producer for a custom table, i have found the issue that when i impersonate as other user and submit record producer form in portal, it is showing as record not found for the impersonated person who has not having admin r...
Resolved! OAuth Entity Scopes
Hi, **Disclaimer I am by no means an expert in OAuth** I am currently integrating with some of the Microsoft Threat Protection and 365 Defender APIs. Running a 365 Defender Advanced Hunting query requires permission AdvancedHunting.Read.All which the...
Resolved! How to display Approver name of RITM in Service Portal
Hi everyone! We've been doing a lot of changes in our Service Portal and one of these is to display the approver name of the RITM so that users without ITIL role can see who's the approver of their RITM. This can be found on sp_instance_table. I trie...
Password protect on Excel export
Hi, We have a requirement to set the password protect on the 'Excel export' from ServiceNow. Hopefully this is possible by modifying the Context Menu [sys_ui_context_menu] but I am not certain how to tackle this. Any assistance would be greatly app...
Upload single attachments
I have a widget to upload attachments (here's the HTML part) where I'm trying to force the user to be able to upload a single file at a time but it keeps taking multiple ... why?? <div ng-if="!no_attachments"> <label class="field-label" title="...
