Api limit consumption - performance

[Gabriela Cortes]

Hi,

Im looking for information about the limit of APIs that can be consumed by second in order not to affect the performance of the instance.

My customer is looking to have 10 integrations for CSM, a mix of inbound/outbound/bidirectional such as WhatsApp, MS Teams, ERP, SAP, MDM, etc.

I know that this is not a straight answer because it depends on many variables, I have already reviewed some documentation from the GTS team, other posts, etc. HOWEVER it would be very valuable for me to have a baseline or an example from other cases to provide a better answer for our customer.

Your help is very much appreciated.

GC 

[Maik Skoddow]

Hi @Gabriela Cortes ,

I'm sorry to have to say this so clearly, but for the maximum complex scenario you described, you probably won't get a satisfactory answer here.

It would need a lot of investigations and interviews to analyze your current situation as well as the planned integrations to write down some recommendations and an integration approach. 

The only solution I can imagine is to keep separated the integrations on an individual worker node. This way, you can make sure that your users still can work without any impacts by the integrations. 

But please find an implementation partner which can consult you accordingly or ask ServiceNow for professional services.

Kind regards
Maik
(ServiceNow Certified Technical Architect)

[Gabriela Cortes]

Thank you so much Maik.

My bad, it was a max of 10 integrations. Still, is this the best suggestion you might share?

GC

[Maik Skoddow]

Hi @Gabriela Cortes ,

It's a strange situation, as I only now see that you are an employee of ServiceNow, and I have to wonder why you are asking such a question to the community.

I assume that all the possibilities of ServiceNow are available to you, and therefore I would like to know what exactly the community can contribute.

Kind regards
Maik

[Richard Hine]

Gabriela,

I have done many client implementations and some of them have 40+ integrations in place and used concurrently. (Note this was not using Flow Designer/Integration Hub!)

I have never hit any performance issue with them, as long as you structure your logic correctly and run as much as possible asynch they will take care of themselves.

If you have a performance concern, architecturally you always have the option of having a single connection to an ESB which can manage the transactions for you...

As @Maik Skoddow has also said, I would recommend you reach out to your internal teams to get a concrete answer.

Thanks,

Richard