Approval view link in email notification

[greggszul]

Dear Colleagues,

I'm preparing some notifications and what I wan to include in them is link to approval view for approvers, so they can easily reach the ticket and approve/reject from there.

I've tried ${sysapproval.URI_REF} however it is not working, nothing gets printed to the notification.

I've tried to build a script which will create a link for me:

function CreateLinkForObject(strTableName, strSysID){

    return "<a href=" + gs.getProperty('glide.servlet.uri') + gs.generateURL(strTableName, strSysID) + ">Click here to view the ticket</a>";

}

var gr = new GlideRecord("sysapproval_approver");

gr.addQuery("sysapproval", current.sys_id);

gr.query();

if(gr.next()) {

  template.print(CreateLinkForObject("sysapproval_approver", gr.sys_id.toString()));

}

Script is working however the problem is that when I have more than one approver the script cannot distinguish the person.

Are there any ways to tell to whom specifically certain email was sent ? OR maybe there is some way to enable ${sysapproval.URI_REF} ?

I would greatly appreciate any fedback.

Thank you.

[Chuck Tomasi]

A couple questions...

What table is the notification being generated from? Is it Approver (sysapproval_approver)?

Specifically, what do you want to link to when they click the link? The approval record itself or the "thing" you are approving?

[greggszul]

Hi Chuck,

Thank you for fast reply.

It's working on "sysapproval_approver" table. I want to show the approval record for specific approver, so he/she can approve easily.

[Chuck Tomasi]

In that case, you would just use ${URI} or ${URI_REF} in the message text to link to the approval record.

[greggszul]

When I'm using this I'm still getting redirected to the RITM itself.