I've been working on setting up a demo of Notify using the lab from last years Knowlege Conf. I'm able to send SMS messages directly from an incident using the send SMS button, but when trying to use the trigger work flow I get this message."- Coul...
Hi all, We have lots of places where assignment groups are configured like change templates, workflows, etc. These assignment groups get deactivated periodically and we want a mechanism where we redirect the tasks opened against these assignment grou...
Hi folks, I'm doing an exploration using copilot and I need to use a ServiceNow knowledge base to generate answers. I've already tested the connector action "Get ServiceNow knowledge article", but copilot don't read the article and tell me to follow ...
Dear community, We're migrating our legacy CMDB to serviceNow. Multiple discovery are in place and we already defined several endpoint using flow designer to fetch specific data from the legacy system. We have 1 attribute called "Role" in our legacy...
We've experienced an issue with an Inbound REST API call using Basic Authentication and known good credentials. I've unfortunately been unable to find existing post(s) that seems to match this particular scenario. Testing the account to login to the...
Hi All,I am stuck in the read access to itil role to the customer_account table.I created read ACL on customer_account table and added ITIL role.But it is not working.Please let me know what I am doing wrong. Thanks,Sam
Hi Friends,We have a multi row variable set and there are 5-6 variables. Whatever data will be selected or entered into MRVS. We would like to prepare a table and store data and set into a Rich Text Field on a table when Request will be submitted fro...
Hi, I have a business rule for a problem record that requires a future target date on save, otherwise it displays an error message and aborts. When comments or work notes are posted (using the post button) to the activity feed and the target date is...
Hi i need modify the value of "Entities at highest risk" how can i do that? and show the values in the panel with the new filter?
Hi there, I am creating a workflow where I need to automate creating a record in a table. The clients wants to add a task which should indicates that whether the record craeted successfully or not. How can I do that? Can anyone guide me?
Here is my use case: I'm trying to create a flow that generates three tasks for a case in this order: The flow creates a case.The flow creates Task1.The flow checks a true/false field in the case form. If the user selects "yes," the flow creates Tas...
Hello Guys, Is they anyway to hide retired CI in selection for CI in Change Request Form ? Tried to use reference requalifier but it didn't work. Found this KB but its risky on my end to do some modification in script include: Users are able to add...
I have created a simple flow.All the steps are tested and working fine until I added step 8 which is just an else condition when #2 action is not true (Which means there is no rows returned in action 1 or the lookup) But whenever I remove that act...
I wanted to see if anyone else out there is bulk approving knowledge articles to be published. Scenario: we have hundreds of articles that are expiring around the same time and only need to have their "valid to" date extended. I've been having the ar...
We have added the AFFECTED CI tab to our change request form. The CM team is complaining however about using it, as they have to click ADD and then have to specify the CI CLASS. For all of our CONFIGURATION ITEM fields, we use a reference qualifier t...
