Deleting Knowledge articles in Bulk
Looking for a way to delete knowledge articles in all states in bulk in different instances.
Forum Posts
Hide Form Annotation on OnChange for both native UI and portal
I have a field called Pickup location , which is dropdown and has 2 values 'external' and 'internal'. so when we provide 'external' the annotation and field should populate which is happening, but when I save the form and then change the Pickup locat...
Message
whenever i am trying to create the case that any open cases on same category and service id that time I need one conformation mail with YES or NO buttons. Whenever I click yes button case will be created , click on NO the system should not permit the...
Outsourced Service Providers ACL issue
Hello,we are experiencing an issue where Outsourced Service Providers agents (sn_csm_ocs.ext_agent role) randomly lose access to Case and Case Task records. It seems to happen randomly in production instance and I was not able to reproduce this on pu...
One Survey assessment instance for multiple tickets per month
Hi Experts I have created a survey and added the trigger condition if one Incident has been resolved it will trigger an assessment to the user to ask him for a survey.It is working fine.I need to know if it is possible to create a trigger or a schedu...
Resolved! ServiceNow Basics: Two Ways to Configure ServiceNow Forms
I want to give you the two techniques for configuring ServiceNow forms, that will leapfrog your skills from beginner to expert. In the age of digitization, documents transition from hard copy paper to digital documents. ServiceNow has been a primary ...
Can standard template be hidden in a KB without impacting other KBs?
Hi,I want to hide the standard template in a specific knowledge base, so that users are only allowed to use a customized template in that KB. At the same time, want to keep the standard template available for other KBs. Other articles mention this is...
Employee center - Content publising report
Hi everyone,I'm currently working on Employee center - Content publishing. From my perspective, content publishing is kinda similar to Knowledge articles: a content for user to view. So, I'm checking whether it has a place for storing data about view...
How to bulk edit the owner field in Catalog Items
Hello community I need the update the owner field of each catalog item. I have an excel list containing the catalog names and new owner names, but it is a little long so I wonder how I can bulk update each catalog item with the new owner names? Thank...
CSA Voucher for exam
Hi all, I am facing issue getting voucher after completing the ON Demand course for Servicenow Administrator, I get to the vouchers page where I am asked to claim the voucher but after that getting below message, could you possibly help? Not getting ...
Resolved! ServiceNow Basics: Two Biggest Mistakes in Navigating Around The ServiceNow Platform
I wanted to point out the two biggest mistakes in navigating around the ServiceNow Platform. Unfortunately, these mistakes are common. And not only it is common, but they’re hard for beginner users to break. So first, I’m going to point out what the ...
Why this function is Not Working in Flow designer Action ?
Why this function is Not Working in Flow designer Action when i try from background script its working fine but when use in script action and try to call that function in flow designer it was not workingfunction(sys_id_data_source) { var gr =...
Where are all the knowledge notifications
Trying to determine where some of the notifications are coming from when someone commented on an article?and if there is some configuration that notifies the owner or a group if the feed back is low?Is there a report for this
Resolved! How to remove the ServiceNow logo on the header?
Hi Guys, I have updated the system property for sn_km_portal.glide.knowman.serviceportal.enable_redirect to true as per https://www.youtube.com/watch?v=m9ZwsEw4NlE&t=1s Whenever I open an article, there is a ServiceNow logo showing, how do I get rid...
Resolved! ServiceNow Best Practice: A quick guide to avoid the number one mistake in User Administration
As a ServiceNow Certified Instructor, I want to talk about the best practices for managing users in ServiceNow. I see a common mistake when a user is created, ServiceNow administrators tend to add roles directly to a user. It is not only a bad habit ...
