archive rule for related list is not functioning

Sharon Hobart · ‎06-07-2016

I have a rule to archive CI's on the hardware table. Then I have a related list to archive the serial numbers related list if the CI is archived based on the criteria. It is not working. The CI is archived but the serial number is not. Everything seems set up right in comparing to the WIKI but no results on the related list archiving. Is there something I'm missing?

I'm doing this in my dev instance instead of the client's until I see it working. Also the two other related list rules aren't working either and am just targeting the serial number table for now.

Any help is appreciated!

Sharon Hobart

Michael Fry1 · ‎06-08-2016

Does it have to be the Hardware table, or can you use the Computer (cmdb_ci_computer) table? In testing, I couldn't get the Hardware table to work either, but when I switch to the Computer table, it archives the related serial number.

View solution in original post

Sharon Hobart · ‎06-08-2016

I'm in Geneva and if I have a rule already in place for the Table=cmdb_ci_win_server - when you go to create another archive rule - there's only 1 computer in the list and that's imp_computer -- the cmdb_ci_computer option went away.

Michael Fry1 · ‎06-08-2016

I think I would reach out to Hi support as that doesn't seem correct.

manish123 · ‎10-30-2018

Hi Michael,

We have configuration item field in Incident table and Archive Rule has been implemented on CMDB_CI table. So, whenever we open an Incident form for logging incident. The loading of the form takes long time and to improve the performance, SN suggested to write the logic on configuration item field, which restrict the system to reach the value from cmdb_ci table only not from ar_cmdb_ci table.

Can anyone please let me know whether this is possible or not? If so then any type of guidance / help will be much appreciated.