Resolved! What does Type 'Excluded' mean in a Schedule Entry
Just making sure our bank holiday entries are sorted and came across this. Should the type be set to 'Excluded' when you wish SLA's to pause on a schedule entry?
Forum Posts
g_list.getChecked() not working in related list
Is there any alternative of "g_list.getChecked()" to use in client script to get the sys_id of selected records?? I am trying to get the sys_ids of selected records from the related list but it is giving blank alert. Thanks, Udit
Resolved! How to put Glide Record query that one fields value should not StartsWith "CW"
I am Doing Glide record for one table and there i need to put one query or Encoded Query that the field "Contract_ID" should not starts with string "CW". Contract_ID is the string field , i only wants the record where contract id is not starting with...
Resolved! Flow Designer IF statement wrongly evaluating as True!
Hello, I am building a flow and is appears to me as if this if statement is wrongly evaluating as true. Here are two examples, one when comparing sys_ids and the other comparing strings, "Start" and "Stop." In both cases, since the sys_ids matc...
Hi All, Why we getting this error "OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_token"
Hi All, Why we getting this error "OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_token". What will be the issue and how can I solve this one.
Resolved! Clone Instance (Higher version to Lower version)
Hi Community, what happens when we clone a source instance which is in San Diego version to a target instance which is in Rome Version ? Will the target instance gets upgraded to San Diego version automatically ? and will it contain all the data of t...
Data load from Excel file to existing table
Hello I am trying to load data from excel file to existing staging table. What I am expecting is that the date would be loaded into the existing field.However, new field was added and the data was loaded to the added field. In the Excel file, header ...
Change Model vs Change Type
Can anyone explain the difference between Change Model & Change Type? I have a requirement to define a 'Major' and a 'Minor' change with the only difference being the approval groups Thanks!
duplicate entries in activities and approval history for flow ask for approval action
When using the ask for approval action in flow, two entries are generated in the custom table's approval history and activities fields. This table is an extension of the tasks table. If I ask for the approval manually using the related list, this b...
Resolved! How can I enable email sending and receiving?
Hey all, How can I enable email sending and receiving? Every time I toggle the switch in Manage Email Properties tab - I get the message "Something Went Wrong, Please Try Again" I also cannot edit the Email Properties page within my instance. Is the...
AWA Auto Assignment
Hi All, I configured Channel, Queue, Assignment Rule, and Skill Determination Rule. and When I create a case It routes as per what I configured in the above steps. but there is one thing I wanted to confirm with you guys. when an Item is created it g...
How to add cc'ed users in Watch list using inbound actions
Dear All, I've an requirement to add cc'ed users in email to watch list using inbound actions. it's working for me when i add a single user in cc, but if i had multiple users like 5 and all its not working. Can someone help me on this. below is the c...
How to insert line break in Flow variable in Flow designer?
Hi, I have created a flow variable and I would need to insert the line breaks in that. The format should like the below. Ex: Device - Abc Serial Number - Xyz Can any help suggest how this can be done please? Thanks
Resolved! Read all the active directory attributes using LDAP query
Hi Guys, I am trying to read some attributes from active directory in ServiceNow using the LDAP query. using below query it will retrieve few attributes only (This is because in the LDAP server attributes we have mentioned around 5 Active directory a...
Need to get Count that how many times Links are clicked
Hi, On Service Portal we have many KB article & under KB articles we have many Links. So is there's a way to track that how many times those link are getting clicked? It will be helpful of you guys if you can help me out with this scenario. Regar...