Arrange favorites in folders?

Gerard Wijnand1
Tera Expert

Hi,

A question I'm getting more often is 'Can we arrange favorites in folders?". I was not able to find a solution, so I think it's not possible, but... anyone with an idea how to do this?

Kind regards,

Gerard Wijnands

1 ACCEPTED SOLUTION

Bharath40
Giga Guru

Hi Grerad,



I don't think it's possible to have favorites in folder,   workaround is having Fav Icon common for those which you want in a Folder. This way it is easy to identify favorites of a particular type.  


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23 REPLIES 23

kyledumas
Tera Contributor

To answer the million dollar question on how to get favorite groups:

You can create the groups by adding entries in sys_ui_bookmark_group

You can add items to that group by setting the group value in the entries within sys_ui_bookmark.

Easiest way to do the above is add group to the list view and update it there. The group value will be the sys_id of the bookmark group record.

Note: This works in Madrid

 

find_real_file.png

Yes indeed, I also wrote an article on this a while ago:
Grouping Favorites

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Sri37
Tera Contributor

Worked perfectly. Was trying to arrange these into folders for some time. Was lazy to research... Thanks bud

Dale Cybela
Kilo Contributor

There appears to be a way (as mentioned above) to be able to do this through the backend, but for mere mortals (end users), there is no way that I have found for them to create "Folders" in Favorites.  How do we get this submitted as a formal enhancement request?

Todd36
Mega Expert

Enhancement Requests=Unicorn farts