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‎02-20-2017 12:10 PM
Hi,
A question I'm getting more often is 'Can we arrange favorites in folders?". I was not able to find a solution, so I think it's not possible, but... anyone with an idea how to do this?
Kind regards,
Gerard Wijnands
Solved! Go to Solution.
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‎02-20-2017 03:26 PM
Hi Grerad,
I don't think it's possible to have favorites in folder, workaround is having Fav Icon common for those which you want in a Folder. This way it is easy to identify favorites of a particular type.
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‎08-07-2020 08:24 AM
To answer the million dollar question on how to get favorite groups:
You can create the groups by adding entries in sys_ui_bookmark_group
You can add items to that group by setting the group value in the entries within sys_ui_bookmark.
Easiest way to do the above is add group to the list view and update it there. The group value will be the sys_id of the bookmark group record.
Note: This works in Madrid

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‎08-07-2020 08:27 AM
Yes indeed, I also wrote an article on this a while ago:
Grouping Favorites
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎10-06-2020 09:57 PM
Worked perfectly. Was trying to arrange these into folders for some time. Was lazy to research... Thanks bud
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‎04-14-2022 07:14 AM
There appears to be a way (as mentioned above) to be able to do this through the backend, but for mere mortals (end users), there is no way that I have found for them to create "Folders" in Favorites. How do we get this submitted as a formal enhancement request?

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‎04-14-2022 07:27 AM
Enhancement Requests=Unicorn farts