Favorites Folders and Favorites Names Not Displaying When Collapsed

pauls_
Kilo Contributor

I discovered how to organize my favorites into Folders, which helps keep me organized, yet it has a big drawback.  It doesn't work right when the navigation bar is collapsed.  When you collapse the bar, favorites that are not in a folder will still display their title on a mouse hover.  Those that are in folders will not.  In addition, there is not a way to change the icon or color of the folders to help differentiate them.  I will include an example below.

This is that my bar looks like when it is expanded.

find_real_file.png

 

This is what it looks like collapsed.  Note the text that displays on mouse hover.

find_real_file.png

 

If you hover over the folders or the favorite icons within a folder, the title doesn't display.  Is there a workaround for this?  I prefer to keep the bar collapsed to maximize my viewing area, but have to expand it at times when I can't remember the difference between two icons.  In terms of platform version we are using London.

Thanks.

5 REPLIES 5

Uncle Rob
Kilo Patron

WOAH WOAH WOAH WOAH WOAH...

Favorite folders!?!?

 

pauls_
Kilo Contributor

Yes, they're there.  One of my coworkers showed me how to do it months ago.  I didn't realize it wasn't a publicized thing until I started researching for this post.  I replied in another post with instructions on how to do it.

philgardner
Kilo Explorer

Hm, I searched around and I don't think this is out of box. Not on the community share either. I'm guessing a developer on your team custom made it somehow?

To that I say, please find out how they made it so we can all enjoy this amazing feature!!!!

 

The entire ServiceNow community would forever be in your debt.

I checked in my organization, and unfortunately the person who created it is no longer with the company.