Ask the Expert: Setting up the CMDB Health metrics and applying them to a real world CMDB

[Lisa Latour]

Join us on this discussion page for a YouTube Live Presentation on setting up CMDB health metrics and how to apply them.

It's an opportunity to see how the new CMDB Health Dashboard can help you manage the data quality of server and network device data. This new dashboard provides an actionable view of CI health and a remediation framework to take corrective actions.  

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Featured Expert

Presented by Richard Brounstein, ServiceNow Solution Architect for ITOM, specializing in IT Operations and crafting CMDB solutions for customers, based in the New York City area. He will be hosting a CMDB lab at Knowledge 2017. Before joining ServiceNow, Richard has more than 10 years experience as a System Engineer with Hewlett-Packard.

Watch the Demo Below and Read the Q&A below!
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[Lisa Latour]

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[ajayr]

Hi

This video is very helpful in terms of understanding the OOTB CMDb Dashboard.

I have two questions here:

1) There is a scenario where we need to check a custom field "ABC" is integer OR the value in a certain choice list falls between the values defined in choice options. In order to implement that I have used Compliance -> Audit , wherein first I configured "Certification Filter" , "Certification Template" and Audit. This is giving me the correct result in the health table. Now I would like to know if I am doing it in the correct way. Because I think we can do the same in Orphan also

2) Now, regarding the permission. In order to give access to certain group/role, I shared the "CMDB Dashboard - CMDB View" with particular role and group. But the users of that group cannot see the data calculation. Below is what they can see

and Strangely, If I share the other dashboard like "CMDB Completeness Dashboard" that is working fine as below:

[jyoti29208]

Hi Lisa,

I am trying to configure the Health dashboard , executed all four jobs but my "completeness" widget is not getting updated with the values, Plesae help

[Lisa Latour]

Hello Jyoti, Le me ping Richard Brounstein   to come help answer your CMDB question!

 

[richardbrounste]

In order to fix the "failure threshold reached" issue, you need to increase the "failure threshold" for both Recommended and Required.   Go into Health Preference and on the "Health Metrics" tab, select the metric "Recommended" and "Required" and increase the value of the "Failure Threshold".   Make the value as large as the number of CIs in your cmdb_ci table.