ATF - Check availability of a custom UI component

[F_lix Dion]

Hi,

I succeeded in building an ATF to be able to create a ticket and post a comment on the Service Portal as a end user. 

The problem is, I am trying to incorporate in my test a way to check if the comment box is available or not in the service portal. 

I can see in the visualisation window that the box becomes unavailable after I close the incident:

But when I use the option to check the field, I get an error message saying it's editable when it's supposed to be read-only (it does the same when I check the button, it says it's enabled when it should say that it is disabled):

The only option that works for me now is to add a step that tries to enter a comment and fails because the field is not available:

Finally, I tried with the assert text on page step, but it doesn't detect the text in the box or on the button.

I would like to have a test that runs and succeeds while checking the availability of the comment box, has anyone done anything like that before?

[F_lix Dion · Accepted solution]

For my ATF on Incident, we made it work with Field State Validation (SP) by checking that additionnal comments was in read-only after the incident was closed.

But for RITM, we are still working on it because the same step doesn't work.

[ServiceNow Tec2]

This has been resolved by ServiceNow Technical Support. Please refer to KB0755775 (HI login required) for more information.