ATF opening a record created by clicking UI action.

[Srikanth Menava]

Hello SNC,

 In to the story, I created an INC and on the incident i am clicking on UI-Action 'create outage' which has to create an outage record in cmdb_ci_outage. My test is running fine untill this step but the I am not able to open the record, I am getting the following error.

FAILURE: Failed to open the 'cmdb_ci_outage' form with id '371745b68762e550c540c916cebb35a4'
Table 'cmdb_ci_outage' does not have a record with id '371745b68762e550c540c916cebb35a4'

below(attached)is the test result,

has anyone faced it, FYI, I build other steps and same approach worked for othr and not for this, can anyone tell why?

[Srikanth Menava]

@Ankur Bawiskar 

I just checked the ACL's. ITIL role is sufficient for the users to open the outage record.

both the users created has ITIL role, PFB

if the test is ran by me, I have admin role. SO role doesn't appear to be the problem.

Moreover I am able to open outage record on my browser where test is running on.

this is the error with no screenshot attached to the failed test.

"FAILURE: No records matching query:
Task number = INC0100981" (---> task number is the created inc)
Thats the reason I could not understand, 

[Ankur Bawiskar]

@Srikanth Menava 

okay do this

1) try to open an existing outage record without record query and check if it can be opened

[Srikanth Menava]

Yes sir, I tried that and it successfully opened an outage record, PFB screenshot.

[Ankur Bawiskar]

@Srikanth Menava 

did you check any query BR is restricting the atf user?

[Srikanth Menava]

hello @Ankur Bawiskar I dont see any query Business rules on outage table at all.

and on incident table 

I opened 1 st one 

restrictIncidents();

function restrictIncidents() {

if (!gs.hasRole("itil") && !gs.hasRole("sn_incident_read") && gs.isInteractive()) {

//Do NOT restrict Incidents if SPM premium plugin is active AND user has the service_viewer role.

if (GlidePluginManager.isActive('com.snc.spm') && gs.hasRole('service_viewer'))

            return;

var u = gs.getUserID();

current.addQuery("caller_id", u).addOrCondition("opened_by", u).addOrCondition("watch_list", "CONTAINS", u);

}

}

so gave service_viewer role to the ATF user 

still the same error --> 'FAILURE: No records matching query:
Task number = INC0101080'