ATF opening a record created by clicking UI action.

[Srikanth Menava]

Hello SNC,

 In to the story, I created an INC and on the incident i am clicking on UI-Action 'create outage' which has to create an outage record in cmdb_ci_outage. My test is running fine untill this step but the I am not able to open the record, I am getting the following error.

FAILURE: Failed to open the 'cmdb_ci_outage' form with id '371745b68762e550c540c916cebb35a4'
Table 'cmdb_ci_outage' does not have a record with id '371745b68762e550c540c916cebb35a4'

below(attached)is the test result,

has anyone faced it, FYI, I build other steps and same approach worked for othr and not for this, can anyone tell why?

[Ankur Bawiskar]

@Srikanth Menava 

not very sure then what's the exact issue.

[Srikanth Menava]

Thanks @Ankur Bawiskar ,appreciaate your effot in trying to resolve it.

did anyone has the same issue??

[Srikanth Menava · Accepted solution]

I was able to figure it out myself.I created a submit record step after clicking the UI action.

Then the record was saved to the data base and was able to query for the record.

I followed the below approach..

My test was success now.

[Riya Verma]

Hi @Srikanth Menava 

I trust you are doing great .

1. Double-check the ID: Ensure that the ID '371745b68762e550c540c916cebb35a4' is correct and corresponds to an existing record in the 'cmdb_ci_outage' table. You can cross-verify this by searching for the record in the table directly.

2. Review the 'create outage' UI action: Examine the UI action configuration and associated script to verify that it is correctly creating a record in the 'cmdb_ci_outage' table and assigning the appropriate ID to the record.

3. Check for any related errors: Look for any other error messages or warnings in the system logs or browser console that might provide additional information about the issue.

4. Ensure proper access permissions: Verify that the user executing the 'create outage' UI action has the necessary permissions to create and access records in the 'cmdb_ci_outage' table. Check the ACLs (Access Control Lists) and ensure they are properly configured.