ATF / Order Guide / multiple ServicePortals

Vanessa McGiver
Kilo Contributor

‎02-05-2025 09:09 AM

Hi,

 

I'm having an issue developing ATF tests for Order Guides in ServiceNow (Washington).  The order guides will not populate in the selection.  The admin informs me that this is due to us having multiple ServicePortals and I will have to select the correct portal.  Along with this he sent me a screenshot highlighting where you set the Portal.  However, when I try to do the same the Portal selection line doesn't even appear.  What permission do I need to ask the admin to give me to get this functioning?

 

 

0 Helpfuls
  • 257 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-05-2025 11:11 AM

Hi @Vanessa McGiver 

 

Could you please share some screenshots for the same to understand more? 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls