Auto close ticket(Not Inicident) after 3 calendar days after the status is resolved?

[Sirisha Navudu2]

Hi,

 We have a Requirement that, given that the Ticket(Not Incident) status is Resolved. when 3 Calendar days(from Resolved state) are completed. then the status of the Ticket should be changed to Closed automatically.

Thanks,

Sirisha.

[suvro]

You can set this property to 3

'glide.ui.autoclose.time' 

There is an OOB business rule that does this "incident autoclose"

[Aman Kumar S]

You can follow below article to set this up and put your code in a scheduled job thats runs daily(check all responses)

Auto closure of Task after 3 business days

Feel free to mark correct, If I answered your query.

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