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Resolved! Using Bookmarks within a Knowledge Article

Is it possible to create hyperlinks/bookmarks within a Knowledge article?     We have a number of user guide type documents we're moving into Knowldge and would like to enable the table of contents with links that take you directly to that appropriat...

Resolved! Modifying kb_view

Hey All,     I'm trying to meet some requirements for our Knowledge team.   I've been digging around a bit but can't figure out how to do these two things they are asking for in the Feedback section.  1. Force the Feedback comments box to be open by ...

Nivlac1000 by • Kilo Expert
  • 4142 Views
  • 12 replies
  • 0 helpfuls

Resolved! Hyperlink not showing color in Knowledge View

I have a issue when I hyperlink a section or word in a HTML filed for a knowledge it will not show the hyperlink color in the article view mode.   It will show it in the edit mode.   I have tried this on different versions (including Eureka) and the ...

Service Now Data Mart

Hi,  I am looking for Service Now data mart. Is there available data mart that I can connect to? Currently there is an option to connect to the user's DB (e.g. every change that the user does is updated automatically in his own machine and that mean...

shaibn by • Kilo Explorer
  • 1893 Views
  • 2 replies
  • 0 helpfuls

Export/extract Knowledge Base articles?

Hi,  Does anyone know a way of exporting or extracting the Knowledge Base without using XML and thereby losing the attachments?Our customer preferably wants the extracted articles in an editable format. The articles in the KB are a mix of plain text ...

chanel65 by • Kilo Explorer
  • 6128 Views
  • 4 replies
  • 5 helpfuls

Resolved! Display KB's on ESS based on users location

Hello!     I have been searching for solutions for a problem i have on knowledge Base.  In my company we want to add KB's , only FAQ's (topic) on our ESS portal.   The issue is that we have users based in 4 regions (Norway, Sweden, Finland and other...

ingaro by • Tera Expert
  • 1944 Views
  • 3 replies
  • 0 helpfuls

Resolved! Creating/editing tables

I must be missing something here that is potentially obvious.  Under System Definition, the only option I have for anything relating to "tables" is the Tables & Columns module. In here, you can add a new table but I can find no way to edit the table ...

Resolved! script include to write to innerHTML

Hello implement,Got JavaScript to write the date to ESS portal page from inline script.But the script is pretty lengthy so figured it wouldbe best to put the script into an include.  Didn't work. So I dumbed it down so to get somethingto write:  +++...

CMDB, Mobile, Plotter, Monitor, Scanner

We are going to implement the following CIs: Mobile, Plotter, Monitor, Scanner in our CMDB.   I know they are all child classes of hardware class.   I don't see they are defined in CMDB so I have the difficulty to define them in CMDB.  If they are no...

nancyhz by • Mega Contributor
  • 3823 Views
  • 5 replies
  • 1 helpfuls

Resolved! Delete an INCIDENT?

How can I delete an Incident?? closed or open. We deal with Patient information and a user put some sensitive information into a ticket and we would like to just delete the whole thing altogether. Is this an option?

nikki360h by • Kilo Explorer
  • 8949 Views
  • 3 replies
  • 0 helpfuls
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