I have 2 datetime fields and also have a duration (single line of text). I am trying to compute the difference between the start and end date and put the difference in the duration field.I am having a difficult time figuring this out via client scrip...
The wiki specifically discusses setting up SLAs on the request and catalog task levels (Defining Service Levels for Catalog Fulfillment - ServiceNow Wiki), but I do not see anything about setting them up on the item level. From a process perspectiv...
I have a catalog item that contains different variable types, including multiple reference variables. I am trying to create a database view to use to create a report that lists the requested item, question and response that was entered in a request. ...
I am developing a site in CMS and I am facing a strange issue. I have implemented the search page using a header dynamic content and a search result dynamic content. The scroll bar does not appear when I check the page. For all other pages the scroll...
We have a request page where a user can request updates to the CMDB. Since there is no real way to determine what variables should be mandatory is there a way write a onsubmit client script to loop thought the variables to verify at least one other...
So I have some variables that are on my catalog item and are hidden on the form. Now we know that those variables we can get on the request item form and the catalog task form too. I have created a task where I want to give value to those variables...
Hi,One of my end users of SNOW asked if they can search for keywords inside the attachment of a knowledge article. Please let me know.ThanksRajesh
I have added a condition to an approval step to handle system cancellation of a requested item when the approval has been pending for 15 days. This image shows what the stage looks like on two different requested items, one rejected and the other can...
Hi, is there a way to get the label of the reference field from GlideRecord. instead of sys_id?Here are some screenshots: Specifications: u_topic field is referenced from another table.
I've been running ServiceNow for a few weeks with only the Incident Management module configured. We are now looking at the Service Catalog and Requests(REQ)/Request Items(RITM). The first thing we are working on is a simple Request Form which submit...
Hi folks, I have a automating knowledge article question this time, and hoping you could give me a hand. in Knowledge Base Article (KB), the OOTB design when an article's valid to is expired, in other words, valid to < today, it does not set to a...
I am developing a site using CMS. I have created a site which uses a navigational menu. The menu used is a dropdown. I want to disable the redirect feature on the menu section. On clicking any of the menu section, I have right now set the page to rel...
Hello All,Looking for some help and advice.In Service Now how do you log a Service Request for a user who has called to request something ie: Password Reset? is this done on the Inicident Form? or should it be its own Module?Another question is for o...
Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.Thanks and Best Regards,Tadz
I am attempting to update a catalog item, and change the presentation of the variables to work better with the style updates that came with Geneva.I notice that whenever I attempt to remove a variable of container start or container end, I get a casc...
