Server Build Request catalog Item
Hello Everyone, Task: I am trying to build a Server Build Request item in Catalog. My issue: It has a lot (whole lot) of variables and choices. On a user perspective s...
Forum Posts
Resolved! Adding Excel in Description of service catalog item
We have requirement to add excel sheet in service catalog item, so users can download the excel fill , all details as asked in excel and upload it again to catalog and Submit the request.Cannot do it from Description as Insert image/edit > Attachme...
How do we report on Approval Date (date/time when the approver approves/rejects the request)?
How do we report on Approval Date (date/time when the approver approves/rejects the request)?
Prompting for a short description for the cart and resulting request
Background:One of our main use cases for the service catalog is to request access, hardware and software for new hires.To accommodate this, we have created individual catalog items for access to each of our IT systems, and for the various hardare and...
Using "&&" in <g: evaluate>
I am creating a CMS site, i used a ui macro in which i am using a boolean variable in <g:evalute>. The issue is I am unable to use '&&' in the If condition. I tried using "<![CDATA[ ....]]" and also "&" but whenever i am trying to print thi...
Resolved! KA reporting- is there a way to report on the exact time/date an article is viewed?
I'm trying to pull reports on the following;1. How many times an article has been viewed?2. Who viewed the article and when (date) and time the article was view by each person.I'm able to pull the data on who viewed the article but I can't seem to fi...
Resolved! Or condition in a basic Script
Hi All,I am not very good in scripting and I am tying to make an IF condition in a workflow.Since the OOB function is not properly working, I created the the following:answer = (current.variables.u_pds2_server_location.u_display_name=="LocationA,Loca...
Resolved! Customizing look & feel of chat
I am wondering if there is any way I can customize design & style the chat window for user? Is there any UI Macro which is controlling the page ?1. User Chat window from ESS, Ideally I would like it to look like2. Chat administration windowAlso if th...
Priority on Request
Has anyone added a priority field on request? Some of the IT groups would like to be able to place a priority on request coming in through ServiceNow. Please let me know how you set it up to work the best for your company.
Best Browser
What browser is Service Now most compatable with? and Why? I am on Aspen currently.
Related CI Hierarchy
In the Configuration Item form, one of the sections is the Relationships formatter, where the upstream and downstream CIs are displayed based on the selected depth level and flat or hierarchical view. This means that whenever this is displayed, thi...
Software installations (SAM) or Software Installed when not using discovery
Hello every one,What's the best practice to define software installed on a computer when you are not using the discovery. I understand that when you activate the SAM plugin, the cmdb_software_instance table is not used anymore and the new table cmd...
Create Incident ticket using URL
Hello,Would like to know if it's possible to create incident ticket using url e.g.https ://xxxxxxx.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true .....and with some basic manda...
Resolved! Is it possible to have an instance free, for personal purposes, without any commercial restrictions?
Hi,I was wondering if there was a SNC free instance (like TESTING purposes) for personal experiments.It is not important if it expires within a few days/weeks, but that is useful for a short time (not like the demo live which resets everything every ...
Best practices for managing Knowledge Feedback requests
Though there is a lot of potential, there's not a lot of muscle to the Knowledge Management module straight out of the box. What have you done to enhance knowledge management - workflows added, configuration options turned on, etc.Thanks!Stephanie Li...
