Auto-reply to unregistered users?

k0a1a
Kilo Expert

Hi community,

How would you setup an auto-reply e-mail for unregistered users?

Mail actions of type "Reply" fail with the message "Reply Email not sent, empty user_id", pretty much like here:

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Thank you for ideas.

1 ACCEPTED SOLUTION

SanjivMeher
Kilo Patron
Kilo Patron

Hi Oleksiy,



Check the below thread



Setting up autoreply for emails sent to Service-Now mailbox



Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

6 REPLIES 6

It works great, thanks sanjivmeher !


Another good approach, which allows manipulation on "From" field in outbound email, is


  1. create inbound email action ("record action" on table sys_email)
  2. create new event
  3. in inbound email action's script, queue this event, pass required parameters (at least email.origemail)
  4. create notification (Table = None, Send when = Event is fired, Event name = your event above), take recipients from event's parameter, adjust "From" and "Reply to"