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‎06-26-2017 07:05 AM
Hi community,
How would you setup an auto-reply e-mail for unregistered users?
Mail actions of type "Reply" fail with the message "Reply Email not sent, empty user_id", pretty much like here:
Thank you for ideas.
Solved! Go to Solution.

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‎06-26-2017 07:15 AM
Hi Oleksiy,
Check the below thread
Setting up autoreply for emails sent to Service-Now mailbox
Please mark this response as correct or helpful if it assisted you with your question.
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‎06-26-2017 08:34 AM
It works great, thanks sanjivmeher !
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‎06-27-2017 03:25 AM
Another good approach, which allows manipulation on "From" field in outbound email, is
- create inbound email action ("record action" on table sys_email)
- create new event
- in inbound email action's script, queue this event, pass required parameters (at least email.origemail)
- create notification (Table = None, Send when = Event is fired, Event name = your event above), take recipients from event's parameter, adjust "From" and "Reply to"