There is a script include called "MSTeamsApprovalNotificationUtil" I added the following code to add those variables to show up on the approval card.It all works great accept that the business_case is a HTML field and it shows up with all the HTML ta...
Hello we are trying to attach a list of all comments on an incident to a reply from an incident using the Reply/Email button. I've already modified the Email Client Template, and I can get the LAST comment attached but we need a list of all the activ...
When searching for a location that is in the middle of our location hierarchy, the results returned don't include that middle location reference, only the most base child records. Employing wild cards such as '=' and '%' do not return a middle of the...
Hi All, We are having 3 level of Group hierarchy. the 3rd level of Group is used for Task Assignment. 1st and 2nd level is for visibility and reporting. Members of any assignment Group should see their records + records of the Child Groups.(and Child...
HI team,Configuration item is showing empty on list layout but there is value behind when i do show matching please verify and suggest
I have Created a catelog item. When the catelog item submits I want to set defalut values to some fields. I created a workflow using sc_request , but it is not shown in the catelog item. I want to set these values in request form. But iam not...
As i am improving my skills on the ServiceNow platform, i found a problem on which i couldn't find any clear solution.Our company is working with worldwide clients and in order to discuss with them in abetter way we prepared our documents in English ...
Hello All, We have approvals widget in service portal, where it displays the logged in user approvals. When user clicks on the approval record, the approver can see all the request details and approve it. We need to display the approval records for t...
Hi, I'm trying to join the cmdb_sam_sw_install and cmdb_ci_computer tables, as I need to consult the licenses assigned to the users' equipment. But the way I did it, it's not bringing any information.
Hi, I need to make an automation to send email if there is any error. we have the Integration with Events and via the Push Connector , we are getting the events . If there is any error how we will identify and send us the notification.
Hello, I am building an ATF for New Hire Onboarding Case which includes HRSD.There is a specific task in Default View in table 'HR Workforce Administration Case' where After entering the details of the user. After entering those details, we click on ...
We have one custom button in service portal to download data in excel which is having mismatched data in columns of excel this is pure custom widget script can anyone please help.as below highlighted columns contact1 and 2 having data so there are co...
Hi Team,in incident table there is one fwa field of type name value pair... pls check if we can add those fwa values there with attribute name in name part and its value in value part while create/ update incident, How we can .work in script include ...
I have a ui action for promitng an incident to major incident . If an incident is promoted to major incident then create a pop up to Approve this posting. In the Approval message, display the current Title and Summary that is pulled from the Incident...
In an HRSD record producer, I am setting the opened for and subject person field values same as a variable field from the record producer. The HR case is created with the expected updates on the opened for and subject person. However, in the case lan...
