The views expressed in this video are my own and they are not endorsed by ServiceNow.In this video, we are going to focus on resetting the slow query module. https://youtu.be/g0nlNlQGXxo The goal of the video is to help ServiceNow admins to do an ini...
I have several similar catalog items that use the same multirow variable set. I would like to create a dynamic subflow so I don't have to repeat the logic several times, but I'm stuck on the input. I'm not sure how to create the Array.Object fields ...
Hello,Is there a way enable AI search on KB portal. Thanks in advance
Hi Experts I've try to create Standard Change Request via Flow Designer, but change type is ignored. 1. try to [Create Record] action & Result 2. try to [Create Standard Change Request] action & Result 3. Custom Action with script Result of ...
Hi all,We're starting to look at ServiceNow for IP Address / Network Management. Not using Discovery just yet, just manual population.We're considering using the IP Network (cmdb_ci_ip_network) table, but we're unsure if it's exclusively intended for...
If I go into any built in list in ServiceNow (ITSM), such as the Incident view, I can have "quick filters" at the top of each column where I can search quickly against the list. Like, below the column header, the dark grey bar with search boxes below...
Hi, Is there a way to enforce "Details" tab to open first instead of "Playbook" tab keeping the Playbook tab position first and then Details tab like in below screenshot?
HI Community, I'm branding Employee center and when I change the Navbar link hover color from branding editor it changes the link hover color for both the primary menu up top and megamenu (gold color). Is there any way I can change the link hover col...
Hi Team,We recently figured out that the SLA response and resolution definition may need some changes in the filter conditions. So I wanted to know if it is good to modify the existing SLA definitions with the updated conditions and move it across en...
Hello, expertI'm thinking about improving the searchability of the knowledge management we use in Global.Knowledge written in any language is available to all users, but I want knowledge that matches the user's language to be searched preferentially....
Attached the screenshots The response is sent when the record is inserted & Response is not sent when Work notes added Insert status 202 : URL ends with /triggers/manual/paths/invokework notes status 400 Please anybody have the solution for this ...
Hi All,We have a requirement to avoid auto posting the KB URL in work notes.Steps:When agent click attach article -> pop up opens -> enter work notes -> when we click attach article the KB URL should get added in the compose section so the agent can ...
When trying to cancel a change record which is in New state, getting the below error message. This is happening after the Rome Upgrade from Paris version.
Hi community! We have users that have access to the "normal" ServiceNow view. But we only want them to use Service Portal pages for a specific table (lets call it "x_my_table"). I have tried sys_navigator but the script is only working when the user...
I have a requirement from a client that wants to be able to search with contains in their assignment group field on incident. This is due to their new naming convention of groups. I've found various solutions out there, but all of them take for grant...
