Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Catalog item container - UI Builder

Hello everyone. Thanks in advance. I'm trying to remove the "Add any details to your request" container that is showing at the end of my catalog item container in the UI Builder. I've looked everywhere and could not find an answer. I think it is rela...

Alex-Lima84 by Tera Contributor
  • 2791 Views
  • 2 replies
  • 1 helpfuls

Resolved! Flow for automatic closing On Hold Incident

Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...

AdamUMC by Tera Guru
  • 7477 Views
  • 8 replies
  • 4 helpfuls

Resolved! Config URL for Exact match AI Search

Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you! 

12uy_0-1706585782545.png 12uy_1-1706585882037.png
12uy by Mega Sage
  • 2084 Views
  • 4 replies
  • 1 helpfuls

What is the best practice for auto numbering?

Hello people,I wanted to ask a question about auto numbering and what the best approach would be?I have a use case in which I want to have auto numbering enabled in different tables (HR case, knowledge etc.), but when a new form is loaded, the system...

Singh3 by Tera Expert
  • 2734 Views
  • 1 replies
  • 0 helpfuls