Resolved! How to hide Form Annotation until specific field condions are met
I am trying to add a form annotation that displays only if certain field conditions are met. Can anyone point me in the right direction?
Forum Posts
Override UI policy action for a multiple choice field in RP.
Have a Multiple choice field with Yes/No options in RP.On Selecting location field as xyz, the above choice field option 'Yes' should be greyed out. But there are already associated UI policies and actions running on that multiple choice field, whic...
help me to fix these errors attached.
Hi Team, Please help me to fix these below errors attached. Thanks
Resolved! ACLs Not Applying to Inherited Table
There is a problem with Access Control Lists (ACLs) not functioning as expected on a child table. Specifically, the ACLs configured for the "Computer" table are not being applied to the "Handheld Devices" table, which is a child table inheriting from...
Any possibility for CAC login?
Work in a secure room so electronic devices are prohibited. Trying to authenticate by going to locker and then remembering pin/pass phrase is unacceptable to me. Please advise. Either CAC login ability or provide us an RSA key if possible.
Multiple Azure AD IDP - Email Notifications with SSO
Hi all. We have configured multiple Azure AD IDP's as we support multiple tenants on our system and want to provide SSO to them. We provide each specific tenant a URL to login in, in the format of:https://[instance-name].service-now.com/login_with_ss...
How to trigger notification for the person who proposed the retire for the article..?
Hi Team, I have a requirement regarding knowledge management, i want to trigger two notifications for the knowledge articles for the retire state.1)after click on retire it will trigger to knowledge base managers for approval, i created new notifica...
Decision Tree for Cases
Hi All, I have a requirement to create a decision tree to help our service desk team (CSM Module - cases not incidents) when they get a ticket for a specific customer. So, I will ask them a set of questions and based on their answers they will get a ...
Resolved! How can i make Rejection comments mandatory on Service Portal
How can i make the rejection comments mandatory on Service Portal. We are in Paris release of ServiceNOW. Can someone help me in achieving the requirement.
Conditions on Format of cost reports
We have a client requirement where we have few cost related reports. Below are the requirements:1. When the data in the cost report value is shown in millions 'M', the number of decimals of the value to be restricted to 2. And when the cost report va...
Major Incident Management - Recipients lists OOB functionality, how to use it to send emails?
Major Incident Management, how does the recipients list function? I would expect that emails would be sent to users in the recipients list during major incident communication, but this isn't happening. Why aren't the emails being sent?
How the change the font style for the fonts of header and mega-menu links in esc portal page ?
These fonts need to be changed.
Requirement to send email reminders to send based on 'Due date' on RITM and Close the RITM
On a Service catalog based on a value entered in free text variable 'AD account', I need to look up a custom table u_user_ad_accounts for matching 'name' and send reminders to admin group 3 weeks before Due date (date variable on catalog item), 2 wee...
Resolved! Knowledge category (kb_category) interactive filter not using Parent ID to isolate categories
We need to create an Interactive filter based on the Reference to the KB Category table. Since each category has a Parent Category they will have a Parent ID. When you build the conditions for this filter and choose Parent ID it empties the picker. I...
Report_view ACL Blocking Grouping by Tags on VTB Card Report
Hello all, I've got a bit of a quandary on a report I'm assisting a teammate with. We've created it on the Visual Task Board Card Table and have no issues including Tags on the list view report. With my admin creds, I can also group by the Tags witho...