We are currently utilizing the Agile application in our Test instance. This was done as we were initially using the tool at the recommendation of our implementation partner. We have found the tool useful and plan to continue using it in production. We have purchased licenses and now need to migrate the data from Agile Test to Agile Production.
In addition, we had a need to clone our Production environment over our Test environment to facilitate other project work occurring in Test. We backed up several tables via XML export and then re-imported the tables via XML import. What we are finding is the Activity Formatter on the rm_story table is replicating the user and date/time for the Work Notes field in some cases using the created date as the date and the created by as the user in the formatter.
We opened a HI incident with SN support and they restored a pre-clone backup to a temp instance of SN. We have tried many different ways to restore the tables but the activity formatter is still replicating in some cases. We can't clone over Test again as we have other project work going on there. We also need to replicate this same type of restore process when we move the Agile data to production. Any ideas how we can repair the activity formatter content?
