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Reverting from List V3 to List V2

Hi All, When we went live with our ServiceNow instance (March 2017) we had list V3 enabled, so I am not used to the list V2.  List V3 has since been deprecated and we are seeing more of our Hi tickets been linked with issues for List V3, so we are st...

Sam Ogden by Tera Guru
  • 1641 Views
  • 3 replies
  • 2 helpfuls

Is there a way to automatically apply a pre-defined checklist template to an incident or task (or group of them) based on the substate?

I am looking for a way to automatically apply a pre-defined checklist template to an incident or service catalog task when a specific substate is selected.  We do QA on random incidents and tasks, and the substate determines which incidents and requ...

Agent Workspace - Track Time Worked

Hi All, I have a requirement that “Time worked” is automatically tracked in ServiceNow.We make use of the “Time card management (com.snc.time_card)” plugin and that is working for us.The Time worked field has a counter that acts like a stopwatch for ...

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alexhermans by Tera Contributor
  • 2986 Views
  • 4 replies
  • 16 helpfuls

Slack Integration using Slash command

I am trying to achieve an integration with slack using slash commands such that based on the command and params passed with the slash command from slack I can perform actions in servicenow. However, when I execute the command, I am getting the error:...

How I made an image radio list

I've searched high and low on these forums and the internet and haven't found a way to create a radio button list (multiple choice) with images next to the radios. I just spend the past hour making this, and wanted to share my solution with the world...

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brian_ by Tera Guru
  • 3395 Views
  • 3 replies
  • 1 helpfuls

What is the point of an approval's Due Date?

When you define an approval you have several options for determining its Due Date:   But as far as I've been able to tell, it does nothing but populate the due date field.  No business rules or scheduled jobs appear to pick up the slack beyond that. ...

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Uncle Rob by Kilo Patron
  • 2213 Views
  • 2 replies
  • 2 helpfuls

Business Rule Condition call Script Include

Hello, We currently have this business rule which runs on story that sets Epic and Assignment Group.   We want to override this if the story is not created from an Idea.  So if a story is created manually do not set Epic and Assignment Group. So I th...

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Resolved! 複数テーブルを結合しListLayout(テーブルビュー)を作成する方法

以下の2テーブルを結合し、1つのListLayout(テーブルビュー)として表示したい。これまでに、テーブルAのテーブルにタイプ「参照」でテーブルBの項目を作成し、ListLayoutに見かけ上上記ListViewが表示できました。ただ、テーブル間の結合条件(SQLでいうwhere テーブルA.項目1=テーブルB.項目1)のような条件を指定する方法が分からず困っています。参考になるナレッジが見つからず、教えていただけますでしょうか。 <元になるテーブル>---テーブルA---          ...

YUKI23 by Mega Contributor
  • 3438 Views
  • 2 replies
  • 1 helpfuls