Resolved! Remote Instance definition user account
Hi, For defining a Remote Instance, we will have to use a user account, what is that account? Do we have to create an account especially for that with admin roles?
Forum Posts
Resolved! How to automatically create a scrum task using Flow Designer when a new Agile 2.0 story is created
Hello, I am using Madrid and wanted to create a Flow using Flow Designer to automatically create scrum tasks for a story only when the previous tasks = Complete. I did the following steps: created the trigger for when a story is created on the rm_sto...
Service Portal vs Platform UI vs Service Catalog
Hi all, I have been building a ServiceNow using Now platform and its UI. Realized that a better UI/UX can be delivered using Service Catalog / Service Portal. Can anyone recommend if there are best practices in terms of when to use Platform UI vs Se...
Resolved! Specifications of spAnnouncement API
The announcement widget's client script uses the spAnnouncement API. The widget editor can not refer to methods by Ctrl + Space. I want to know what methods are provided for study. Are there anydocuments or information?
Resolved! How to sort by the display value of a choice field?
Hi ServiceNow Community Developers, By default if you use "orderby" in a choice field the sort is done by the actual value of that choice field as defined in the choice table. There are times where the choice value is a numeric / integer but the ac...
Resolved! Process Question: Entering Escalation Paths within Knowledge Articles
Afternoon all!I have a question that is part process, part how-to, which starts with a lesson learned.Our current Desk software does not allow the automatic listing of escalation paths within Knowledge Articles (KAs). As such, we list these group n...
Resolved! How to get the JSON key and value. How to get the length of parent.
I have converted the XML into JSON. But I am unable to get any values from that Json. Also I am not able to get the length. Please help. I want to know how many info there and I want to get the key and value from each info node. I consider each info ...
Preserve user passwords upon clone
The last time I cloned a PROD instance to one of my other instances, ale the user passwords got wiped out in the lower environment. How do I ensure that the same production passwords make it to the cloned instance as well?
Resolved! Database view to filter the tickets created on last 6 months
Hi, Need help to add filter condition for the database view to the tickets created on last 6 months. I tried using inc_sys_created_on<javascript:gs.beginningOfLast6Months() but it's not working
How to print a widget in Service Portal
Hey All! I am currently using the out of the box form widget embedded in another custom widget. My customer wants me to add a button that allows them to print the form and its contents. I am currently trying to use the javascript $window.print() func...
how can we configure Service Portal in a Domain separated instance?
Hi All,We are planning on making our instance domain separated due to a requirement of different business units to have their data separated.I would just like to know on how we can setup a service portal on this case. Will this be setup globally? how...
Resolved! How to add Configuration items to the global search
Hello All, I am working on a ServiceNow Enhancement that will allow Configuration Items to be searched in the Global Search of our ServiceNow. We are running Kingston. I have created a search group and pointed it to search the configuration item tabl...
Resolved! Ref Qualifier of List field pointing to sys_choice only applies on form view
Short Version:I have a List field on cmdb_hardware_product_model called Location Type. It looks at sys_choice for the values and has a few simple reference qualifiers on the dictionary. It has to be a List because something may have multiple loca...
Resolved! Public ip of personal dev instance
I am doing a POC on my personal dev instance to integrate a third party application. The SOAP apis of third party application are being used. However when i am calling them from instance, the request is getting blocked. As per the third party app man...
Resolved! How to sort a JSON array in descending order in ServiceNow
Hi ServiceNow Community Developers, Do you know if there is a way to sort a JSON array in descending order in ServiceNow? For instance I have the following scheduled job that I wrote in order to see if I can sort a JSON array. It runs ok however it ...